Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary



Company: The Salvation Army - Centre of Hope
281 Wellington Street
London, Ontario , N6B 2L4
Phone: 519-661-0343
Position Description

Job Title:


Competition #:



Residential services

Position Type:

Relief – no guaranteed hours

Salary Range:

$14.19 per Hour

Date posted:



The Centre of Hope

Posting Expires:





Please no phone calls.


The Centre Of Hope

281 Wellington Street

London, Ontario

N6B 2L4

Job Description


To provide a positive living environment for all hostel clients.  The main areas of responsibility will include providing a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs are being met. 




To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Supervisor
Perform all necessary clerical duties for client documentation, including forms, computer entries, log entries, wake-up times, etc.

Responsible to read and initial Shift Change Report at beginning of shift and record in same at end of shift
Responsible for greeting new clients who are admitted on your shift and providing required orientation
Provide support, assistance, encouragement, referrals to clients
Enforce agency rules and expectations consistently in accordance with Policies and Procedures
Ensure all appropriate documentation and recording is maintained at all times
Assist the Hostel Manager in developing and implementing productive and appropriate activities/programs for the clients to participate in
Responsible for the contents, upkeep and tidiness of supplies – including toiletries, linen/towels, binders, files, etc., 
Liaise with Community Care Workers as required
Responsible to ensure that clients have adequate supplies of needed items, including clothing
Responsible to ensure that clients return any Centre of Hope belongings if they leave during your shift
Responsible to follow through on all safety and security procedures (including fire) as outlined in the policy and procedures manual
Participate in case management reviews as required, following through on any action plans and monitoring same on a daily basis
Record any noted maintenance repairs on work orders and submit them using the online submission tool
Make regular rounds throughout the floor
Ensure dorms are locked daily as per policy
Work closely with security and front desk staff, identifying any safety and security needs
Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery

Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
Responsible to use personal protective equipment and clothing as directed by the employer
Responsible to report workplace hazards and dangers
Responsible to work in a manner as required by the employer and use the prescribed safety equipment
Responsible to report workplace injuries or illness


Perform other position related duties as required.



Completion of Post-Secondary education in the field of human and or social services is preferred; an alternative combination of education and related experience will be considered
Experience working with a diverse population, including mental health and addictions
Knowledge and sensitivity to the social and economic barriers for individuals in the shelter system
Demonstrated ability to use sound judgment when making decisions
Knowledgeable of homeless issues with sensitivity to housing barriers for high-risk population and knowledge and ability to link with community agencies that provide support to this population 
Crisis intervention skills is an asset
Good oral and written communication skills
Good interpersonal skills
Self-motivated and disciplined  
Understanding of and support for a Housing First philosophy in relation to client service delivery
Demonstrated ability to maintain successful working relationships; and to deal with people in a pleasant, professional, responsible and reassuring manner
Working knowledge and experience particular Microsoft Office Word, Excel and database system
First Aid/ CPR and Non-Violent Crisis Intervention certification or willingness to obtain certifications


Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. 

The screening is secured either through the National Canadian Policy Information Centre (CPIC) or through a local police detachment.

May require screening through The Salvation Army Abuse Registry.

Support for and an understanding of the mission and purpose of The Salvation Army in Canada. 


NOTE: Alternative combinations of education and experience may be considered


hours per week: no guaranteed hours


Interested applicants must respond in writing with a cover letter and resume


We thank all applicants, however, only those candidates to be interviewed will be contacted.



The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. THIS IS A UNIONIZED ENVIRONMENT.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.


Posted: July 27, 2017  |  Expires: August 31, 2017
Posted Under: Miscellaneous
Career ID: [ 4283 ]