Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary

Street Level Worker

Street Level Worker

Company: The Mustard Seed
Red Deer, Alberta

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta.



The Mustard Seed helps improve the lives of Albertans experiencing poverty by building community, growing hope and supporting change.  Through enhanced visibility, relationship building, and community engagement, Street Level Services strives to make the Red Deer ministry location a safe and welcoming environment for guests, donors and volunteers.  The Street Level Worker – Relief will provide an identifiable and visible presence within the ministry centre, that optimizes safety, builds relationships, and values people.



  • Partake in the very important work of building trusted relationships with the most vulnerable citizens in Central Alberta who access the programs and services at The Mustard Seed Red Deer;
  • Supervise building access, security of the property both internal and external, the receiving and receipt of donations;
  • Ensure the Street Level team maintain an enhanced visible presence across the property, perceiving and responding to opportunities that will optimize safety, and build community through positive interactions;
  • Greet and ensure volunteers and donors are treated with excellence and appreciation;
  • Partake in exterior yard maintenance and supporting overall property cleanliness;
  • Attend meetings and training as assigned;
  • Other duties as assigned.
  • Assess any given situation, greeting the guests at front line and be the first point of contact to resolve confrontational situations with the guest population;
  • Attend meetings and training as assigned;
  • Keep all client information confidential;  
  • Other duties as assigned;



  • Post-secondary Degree or Diploma preferred;
  • Front line experience in Social Services or Ministry considered an asset;
  • Customer service experience;
  • Strong desire to work with a marginalized population;
  • Good relationship building and communication skills,
  • Some knowledge of mental illness and addictions;
  • Working knowledge of MS Office computer applications;
  • Experience working with volunteers;
  • A self-starter with the ability to work in a cross-functional team;
  • Desire to serve in a Christian ministry;



  • This is a relief casual position and hours will vary from week to week. Primarily Street Level Worker – Relief will be called and offered shifts during meal times: Monday, Wednesday & Friday’s from 4:00pm – 8:00pm (subject to change) however full 8 hour shifts will also be available Mon-Fri;
  • Street Level Worker – Relief need to be available for a minimum of 2 shifts per month;
  • Street Level Worker – Relief will be called with short notice when Fulltime staff are sick or with advance notice when planning to cover Fulltime staff vacations;
  • This position will require working inside and outside in various climates, and will involve moderate levels of physical effort, including but not limited to, standing for long periods, walking, climbing stairs, bending, lifting, and pushing donation carts;
  • This position requires focused mental effort, including but not limited to, adapting to an often fast-paced environment, operating a computer, using two-way radio communications, perceiving and quickly responding to crises within and around the Ministry Centre.
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer


Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (


Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: March 2, 2018 | Expires: April 2, 2018
Posted Under: Miscellaneous
Career ID: [ 5008 ]