Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary

Tower Front Desk Staff – Part Time

Tower Front Desk Staff – Part Time

Company: The Mustard Seed
Location/Address:
Downtown
Calgary, Alberta

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta.

POSITION SUMMARY
The Tower Front Desk Staff provide 24 hour a day, 7 day a week frontline support to the 1010 building, often being the first point of contact for residents, Mustard Seed staff, and visitors. This position is fast paced and the candidate must be able to perform multiple tasks simultaneously while always maintaining a professional approach.  Primary to this role is the monitoring of building access through encoded key FOBs, and the overseeing of activities within and around the property via CCTV surveillance.  Liaising with the Street Level Team, managing phone calls, and conducting security patrols within and around the property will also be important to optimizing safety, service, and a sense of community within the Tower.

MAJOR DUTIES AND RESPONSIBILITIES
• Supervise 1010 Centre building access, which includes logging visitors in and out;
• Provide a visible and attentive security presence on the main floor of the 1010 Centre, perceiving and responding to opportunities that will optimize safety, and build community;
• Monitor the resident, staff, and visitor activities within and around the 1010 building and parkade, providing support and crisis intervention as required;
• Proactively communicate and collaborate with the Street Level Team;
• Conduct security patrols, complete logs, and prepare reports as required;
• Keep all client information confidential;  
• Other duties and tasks as required.

MINIMUM QUALIFICATIONS AND SKILLS
• Post-secondary Degree or Diploma preferred;
• Front line experience in security or customer service preferred;
• Experience with crisis intervention and problem solving considered an asset;
• Good organizational and time management skills;
• Strong relationship building and communication skills;
• Working knowledge of MS Office computer applications;
• Experience or willing to gain experience using CCTV security systems;
• A self-starter with the ability to work in a cross-functional team;
• Desire to serve in a Christian ministry;

OTHER INFORMATION
• 3 part time positions – to be filled
• Work week schedules – 7am-3pm; Saturday & Sunday
        3pm-11pm; Saturday and Sunday
        11pm-7am; Friday and Saturday  
        Please indicate your preferred schedule in your cover letter 
• This position will require working inside and outside in various climates, and will involve moderate levels of physical effort, including but not limited to, standing for long periods, sitting, walking, climbing stairs, bending, and lifting.
• This position requires focused mental effort, including but not limited to, adapting to an often fast-paced environment, operating a computer, using a CCTV security system, using two-way radio communications, perceiving and quickly responding to crises within and around the 1010 Centre building.
• Employment Security Check is required
• As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Start date: once a suitable candidate is found
Apply online using our Position Application Form on our Careers page. (https://themustardseedhr.wufoo.eu/forms/position-application-form/)

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: May 10, 2018 | Expires: June 11, 2018
Posted Under: Miscellaneous
Career ID: [ 5388 ]