Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary
This Month's Sponsor
Tyndale Preaching Conference 2019: 

Join us on March 5, 2019 for our annual Preaching Conference. Keynote Speaker: Dr. Matthew D. Kim. Theme: Understanding the People Who Hear Our Sermons. Workshops by Tyndale Faculty & Staff. Tickets available online. Early bird deadline is February 5, 2019.

Street Level Shift Lead WER

Street Level Shift Lead WER

Company: The Mustard Seed
Contact Person: Amanda Szwec-Klein
10568 114th Street NW
Edmonton, Alberta
Phone: 780-560-4600

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services— food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.

Position Summary

As a member of the Street Level Team, the Street Level Shift Lead will work at either Mosaic Centre (MC) or The Neighbour Centre (TNC) location of The Mustard Seed (TMS). The candidate will work to build healthy and supportive relationships with our community participants experiencing homelessness and poverty.  They are primarily sites where people can find resources, companionship, compassion, and the opportunity to grow and use their skills.

Responsible to the Mosaic & Neighbor Centre Supervisors, Winter Emergency Support (WER) Shift Leads oversee Street Level Workers and Volunteers ensuring that they adhere to schedules and complete assigned duties.  They assist participants in accessing resources, and maintain a safe and welcoming environment where participants and volunteers become a life-giving community that nurtures hope, health, and transformation.

Major Duties and Responsibilities

  • Fulfil the mission of The Mustard Seed’s ministry and maintain a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community participants and visitors
  • Ensure a safe and welcoming atmosphere. Cultivate a life-giving community where participants–both those experiencing poverty and those serving as staff and volunteers–work together to realize their full potential
  • Build healthy relationships with community participants who are accessing services by actively listening, providing resources and referrals, de-escalating conflict, maintaining healthy boundaries, and seeking opportunities for involvement and engagement
  • Function in high-risk pressure situations and respond quickly to individuals in crisis. Identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore their options
  • Problem solve, support and empower fellow staff members, and proactively communicate issues and concerns to Shift Lead
  • Assure the availability and quality of Centre resources and services
  • Assure the cleanliness and order of the Centre
  • Maintain the confidentiality of community participants personal information
  • Maintain specific records, stats and incident reports in log books and computer files
  • Participate in all staff training (e.g. First Aid, Naloxone, Non-violence, etc.)  and attend monthly general meetings and support meetings with supervisor
  • Other duties and site related duties may be assigned when required

Minimum Qualifications and Skills

  • A demonstrated understanding of the issues contributing to poverty
  • Minimum of one year related experience working with individuals facing mental health, addictions, chronic illness, homelessness, poverty and related challenges. Equivalent experience will be considered
  • Post-secondary degree or diploma or experience in human services field with a background in social work, counselling, or addictions an asset
  • Strong written and verbal communication and interpersonal skills, result oriented, applied time management, strong organizational and problem-solving skills
  • Excellent de-escalation and conflict resolution skills
  • Highly motivated, compassionate, creative and responsible person
  • First Aid, Non-violent Crisis Intervention and Suicide Intervention Training an asset
  • Familiarity with data entry, Excel and Outlook and ability to respond to emails in a timely manner

Other Information

  • This is a temporary part-time, hourly position from November 2018 to April 2019
  • Shifts will vary—mornings, afternoons & evenings from Monday to Sunday indoors and outdoors
  • The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability
  • Moderate physical effort: considerable periods of standing, walking, cleaning, sorting and typing
  • High mental effort: identify and asses conflict, problem solve, maintain healthy boundaries, and provide empathetic support for community participants facing extreme personal struggles
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: September 6, 2018 | Renewed: December 20, 2018 | Expires: January 20, 2019
Posted Under: Miscellaneous
Career ID: [ 5870 ]