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Street Level Relief Staff

Street Level Relief Staff

Company: The Mustard Seed
Contact Person: Amanda Szwec-Klein
Red Deer
Red Deer, Alberta

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta and British Columbia.


The Mustard Seed helps improve the lives of Albertans experiencing poverty by building community, growing hope and supporting change.  Through enhanced visibility, relationship building, and community engagement, the Street Level and Shelter teams strive to make the Red Deer ministry location a safe and welcoming environment for guests, donors and volunteers.  The Relief Support Worker will provide an identifiable and visible presence within the ministry centre, that optimizes safety, builds relationships, and values people.


  • Partake in the very important work of building trusted relationships with the most vulnerable citizens in Central Alberta who access the programs and services at The Mustard Seed Red Deer;
  • Supervise building access, security of the property both internal and external, the receiving and receipt of donations
  • Ensure the Street Level and Shelter teams maintain an enhanced visible presence across the property, perceiving and responding to opportunities that will  optimize safety, and build community through positive interactions
  • Complete intake assessments with new guests entering the overnight shelter
  • Build trusted relationships with guests accessing the ministry centre
  • Greet and ensure volunteers and donors are treated with excellence and appreciation
  • Partake in exterior yard maintenance and supporting overall property cleanliness
  • Assess any given situation, greeting the guests at front line and  be the first point of contact to resolve confrontational situations with the guest population
  • Attend meetings and training as assigned
  • Keep all client information confidential
  • Other duties as assigned


  • Post-secondary Degree or Diploma preferred;
  • Front line experience in Ministry or Social Services considered an asset;
  • Customer service experience considered an asset;
  • Strong desire to work with a marginalized population;
  • Good relationship building and communication skills,
  • Some knowledge of mental illness and addictions;
  • Working knowledge of MS Office computer applications;
  • Experience working with volunteers;
  • A self-starter with the ability to work in a cross-functional team;
  • Desire to serve in a Christian ministry;


  • This is a relief casual position and hours will vary depending on the needs of the ministry. Typical shifts are as follows: 7:45 pm – 11:00 pm; 7:45 pm – 8:00 am; 4:00 pm – 8:00 pm; 11:30 am – 8:00 pm; 8:00 am – 4:00 pm
  • Relief Support Workers need to be available for a minimum of 2 shifts per month but there is no guaranteed shifts of hours
  • Relief Support Workers will notified to provide coverage when Full-time staff are sick or with advance notice when planning to cover Full-time staff vacations
  • This position will require working inside and outside in various climates, and will involve moderate levels of physical effort, including but not limited to, standing for long periods, walking, climbing stairs, bending, lifting, and pushing donation carts
  • This position requires focused mental effort, including but not limited to, adapting to an often fast-paced environment, operating a computer, using two-way radio communications, perceiving and quickly responding to crises within and around the Ministry Centre
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: October 11, 2018 | Renewed: December 20, 2018 | Expires: February 2, 2019
Posted Under: Miscellaneous
Career ID: [ 5978 ]