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Office Assistant / On-Line Training Support

Office Assistant / On-Line Training Support

Company: Plan To Protect
117 Ringwood Dr. Unit#11
Stouffville, Ontario , L4A 8C1
Phone: 1-877-455-3555

Position Description

Our vision is: Winning the race against abuse!

Our mandate is to provide the tools, training, and momentum to assist churches and organizations in providing protection and abuse prevention. We strive to also encourage organizations to help rebuild the walls of protection for children within their communities. We are the authors of Plan to Protect®.

Job Description:

Provides first contact and interaction with clients and administrative assistance.

Reports to: Office Manager and Director of Training

Job Location: Stouffville

Company Industry: Consulting and training 

Start Date: January 2, 2019 

Employment Status: Full-Time 37.5 hrs. a week 9:00 – 5:00 

Employment Type: Permanent

Remuneration: $28,000 - 31,000 per year based on experience 

Manages Others: No 


Office administration (55%)

  • Provides administrative support to staff
  • Data Entry and Management complying to CASL
  • Sends, receives and processes mail, courier and packages
  • Website updates
  • Filing, photocopying, faxing and scanning of documents
  • Answers phone and instant chats in a friendly and professional manner, participating as the first contact on phones
  • Executes the reprint and ordering of resources and counts inventory as directed by Office Manager
  • Assists with proof-reading
  • Prepares and makes bank deposits
  • Assists with directing incoming generic emails, phone calls and correspondence to the correct department after updating the database
  • Orders office supplies and stationary etc. as directed/approved by Office Manager
  • Assists with storage and inventory at the warehouse, transports inventory to storage as required
  • Packing printed materials and shipping as required

On-Line Training Registrar and Support (30%) – Under Training Department

  • Registrar for all On-line training
  • Provides technical support to clients for on-line training
  • Pulls monthly report for management
  • Responds to client inquiries and requests for on-line training reports
  • Assists the Director of Training by building on-line courses for customized training

Customer Service (10%)

  • Responds to client inquiries in a timely manner
  • Order desk for resources; revenue generation which includes working to sell product and services, meeting monthly sales targets
  • Works with the Finance department to ensure timely invoicing and collections

Other (5%)

  • Supports event promotion, planning and execution
  • Attends staff meetings and/or regional meetings
  • Other duties as assigned


  • High School graduate with some college
  • Friendly and articulate
  • Commitment to a high standard of abuse prevention, child and youth protection
  • Fluency in English both written and oral is essential
  • French an asset
  • Able to lift up to 20 lbs.
  • Strong written communication skills, with excellent typing and grammar
  • Strong administrative skills
  • Detail oriented
  • Vehicle available (bonus)
  • Team player
  • Outgoing, persuasive, success-oriented personality
  • Strong computer skills – Microsoft Office Suite
  • Learning Management System Tech Skills and Asset
  • Sales experience an Asset

Conditions of Employment: Employee Handbook. This role does not qualify for Flex Hours.

Posted: December 5, 2018 | Expires: January 5, 2019
Posted Under: Administration
Career ID: [ 6169 ]