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Director of Marketing & Communications: The Director is passionate about marketing & communications and higher education. They understand and are skilled in print, radio and online promotion strategies, including social media platforms. They are able to lead a team towards objectives while actively participating in the implementation of executables.

Resident Engagement Relief - Nights

Resident Engagement Relief - Nights

Company: The Mustard Seed
102 11 Ave SE
Calgary , Alberta

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta and British Columbia.

Position Summary

The Mustard Seed is committed to helping people who are homeless transition toward and maintain sustainable and healthy lifestyles. Permanent Supportive Housing and Street Level at The Mustard Seed provides a safe and supportive environment to all residents and guests. The Relief Resident Engagement/Street Level Worker is responsible to ensure the physical, emotional, social, and spiritual well-being of the residents in our 224-suite affordable housing tower and provide an identifiable and visible presence within the Campus, that optimizes safety, builds relationships, and values people. The person in this position will work collaboratively with the Resident Engagement and Street Level team while covering the shift responsibilities of the full time staff.

Major Duties and Responsibilities

  • Connecting with the caseload of the staff being covered.
  • Supporting the working relationship between the resident external supports
  • Providing information resources about services at The Mustard Seed and community supports;
  • Documenting resident interactions, resident referrals, progress and any change in behaviour;
  • Welcoming and supporting volunteers when necessary;
  • Ensuring clear lines of communication with internal departments and external organizations who serve the residents;
  • Completing incident reports and daily logs in a timely manner;
  • Supervise 102 Building access, the receipt of donations, and the coordinating and loading of the afternoon shuttle bus service to the Foothills Shelter;
  • Monitor guest activities within the 102 Support Centre and around the Campus buildings, providing crisis intervention as required;
  • Providing an enhanced visible presence throughout the Campus, perceiving and responding to opportunities that will optimize safety, and build community;
  • Greet and ensure donors are treated with excellence and appreciation;
  • Attend meetings and training as assigned;
  • Keep all client information confidential;
  • Other duties as assigned;

Minimum Qualifications and Skills

  • Diploma or an undergraduate degree in-process;
  • Minimum of 1 year of experience in social work or related field;
  • Front line experience in Security
  • Understanding of housing people coming out of homelessness and have a desire to work with marginalized individuals;
  • Strong communication skills and ability to work within a cross-functional team;
  • Strong administrative and computer skills;
  • Conflict resolution skills and ability to manage residents in crisis situations
  • Customer service experience;
  • Some knowledge of mental illness and addictions;
  • Working knowledge of MS Office computer applications;
  • Experience working with volunteers;
  • Desire to serve in a Christian ministry;

Other Information

  • Resident Engagement provides 24/7 coverage in our PSH buildings. This is a relief based on shift availabilities. Successful candidate must be able to cover any of these shifts - Friday/Saturday/Sunday/Monday 2.30pm-11pm/10.45pm-7.15am
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

Privacy Policy

The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: March 19, 2019 | Expires: June 17, 2019
Posted Under: Miscellaneous
Career ID: [ 6564 ]