Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary

Customer Service & Fulfilment

Customer Service & Fulfilment

Company: BooksforChrist.com
Location/Address:
7-50 West Wilmot Street
Richmond Hil, Ontario , L4B1M5

Position Description

Role Overview:

This position is an integral part of the operations department and supports the team with assisting in various activities (75% customer service, 25% fulfilment) for BooksforChrist.com and its sister company Bright Bean.  The position requires a fun, organized and detail-oriented person who can excel in a fast-pace, multi-tasking ecommerce environment.

About BooksforChrist.com:

We are Canada’s Discount Christian Bookstore.  We have been serving the Christian community across Canada for over 14 years by providing books, bibles and church resources online at a discount.

About Bright Bean:

Bright Bean is Canada’s educational toy store. For over 8 years we’ve been helping parents, teachers and daycares find educationally based toys and products conveniently and at an affordable cost.

Customer Service Description:

  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Opening customer accounts, processing orders and returns
  • Preparing purchase orders, verifying specifications and price and submitting to suppliers and vendors
  • Verifying receipt of items by comparing items received to items ordered; resolving shipments in error with suppliers
  • Maintaining customer records by updating account information.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Participating in trade shows and related events.

Fulfilment Description: 

  • Receive supplier shipments and sort stock.
  • Pick and pack orders quickly and accurately for shipment.
  • Assist with monitoring and tracking warehouse inventory.
  • Weigh, label, and ship orders using the shipping station.
  • Maintain a clean and organized workspace.
  • Work as part of a team to encourage growth, innovation, and personal development.
  • Other duties as required.

Qualifications:

  • Completed high school education, or equivalent work experience
  • Passion for helping customers
  • Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
  • Solid multitasking skills and organizational skills with attention to detail
  • Excellent communication skills (verbal and written)
  • Strong work ethic with the ability to problem solve
  • Ability to take initiative and work independently
  • Friendly and fun to work with
Posted: May 9, 2019 | Expires: June 10, 2019
Posted Under: Administration
Career ID: [ 6848 ]