Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary

Relief Support Worker

Relief Support Worker

Company: The Mustard Seed
Location/Address:
181 Victoria Street
Kamloops, British Columbia , V2C 1A5

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services— food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.

Position Summary

The Relief Support Worker will work closely with Mustard Seed guests by encouraging them in their journey and connecting them with programs and services so that they can have a positive experience in the Outreach Centre and while in residential recovery.  Relief Support Workers are on the front line and respond to guest needs on an ongoing basis.  The position also works alongside our many volunteers and ensures that they are supported, trained, and cared for. Crisis intervention and conflict resolution are daily occurrences for this role.

Major Duties and Responsibilities

  • The first point of contact for guests seeking shelter, food and clothing
  • Support the dignity of our guests by seeking to identify their needs in a respectful manner
  • Encourage and assist guests to seek internal resources and services that support guests in achieving their goals
  • Be a supportive and proactive team-mate to fellow support staff
  • Provide crisis intervention as required
  • Provide a strong foundation for the community by upholding boundaries and rules
  • Respond quickly to individuals in crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore options and seek restorative justice
  • Participate in all staff training (e.g. First Aid, SafeTALK, Nonviolence) and attend monthly general meetings and support meetings with supervisor
  • Enter all appropriate case notes in client record books; record residential data and fax to Administrative office
  • Communicate progress, concerns, and behavioural changes to other staff while on duty and during staff changeover
  • Support and work alongside volunteers
  • Act as a positive Mustard Seed ambassador
  • Other duties as assigned

Specific Locations

  • Outreach Centre
    • Shifts vary and can be from 8 am – 8 pm Monday through Sunday.
    • Work collaboratively with the Volunteer Coordinator and Kitchen staff to coordinate and communicate third party events and meals in the Centre to encourage guest attendance and participation
  • Residential Recovery
    • Shifts are 8 – 4:30 pm; 4pm – midnight; midnight – 8 am, Monday through Sunday. Shifts completed overnight will have an additional hourly shift premium on top of hourly rate.
    • Provide an affirming and assertive presence by supervising meals, chores, curfew and other nighttime routines
    • Initiate affirming, hopeful and goal-oriented conversations with residents to support their recovery goals
    • Medication distribution (if any) and providing support to client’s commitment to appropriate and consistent taking of prescription medication
    • You may be required to administer a urine screening of residents
  • Kitchen
    • Plan and cook nutritious meals (breakfast, lunch and dinner for residents, lunch for drop-in guests) and communicate ingredient needs to Head Chef in a timely fashion
    • In accordance with Interior Health Operational Standards, ensure food safe practices are followed when receiving food (both donations and orders), storing food, and handling (preparing and serving) food
    • Be flexible and creative to incorporate food donations into meal plans as much as possible in order to ensure wise stewardship of budget
    • Maintain food areas’ cleanliness and safety to building code standards by scheduling routine and inspections and maintenance of equipment

Minimum Qualifications and Skills

  • Diploma and/or certificate in human services, social work or in theology 
  • 1-year experience in social work or counselling preferred
  • Experience working within the culture of the inner city and/or with the less fortunate
  • A demonstrated passion to be involved in ending homelessness in British Columbia is essential
  • Organizational skill and ability to carry all and delivery of front line programs
  • Experience working in a volunteer-based organization is considered an asset
  • Strong communication (written and verbal) and conflict resolution skills
  • A proactive and self-starter individual
  • A team player, who works collaboratively and has a ‘teachable spirit’            
  • Good knowledge of data base entry (ETO, MS Word, Outlook, and Excel) is required
  • Ability to work independently and in a cross-functional team
  • Integrity, discretion and tact dealing with confidential matters
  • Knowledge of mental illness and addictions is an asset
  • Current Standard First Aid certification is strongly desired
  • Experience working in a fast pace environment
  • This position requires MS Office based computer programming (Outlook, Word, Excel, and PowerPoint)

Other Information

  • This is a relief casual position and hours will vary from week to week and no guaranteed minimum hours
  • Days, evenings, weekends, overnight and stat holidays shifts are required and on short notice
  • The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability while working directly with risk population in life recovery
  • This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve
  • Moderate physical effort with considerable periods of standing, walking and siting, indoors and outdoors
  • The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests
  • This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page.

The Mustard Seed offers a good EFAP and Health Spending Account benefit for staff.We embrace the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: June 18, 2019 | Expires: September 30, 2019
Posted Under: Miscellaneous
Career ID: [ 7009 ]