Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary

Thrift Store Manager

Thrift Store Manager

Company: The Mustard Seed
Location/Address:
181 Victoria Street
Kamloops, British Columbia , V2C 1A5

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services— food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.

Position Summary

Reporting to the Managing Director, the Thrift Store Manager is responsible for the overall operations of the thrift store. The role will provide direction and leadership to staff and volunteers, manage the store finances, establish donor relationships, and provide front-line customer service. The Thrift Store Manager is accountable for developing new and creative methods to meet sales, donations, and volunteer goals.

Major Duties and Responsibilities

  • Select, train, schedule, and coach thrift store staff
  • Engage volunteers to grow and develop the Thrift Store
  • Act as the primary liaison between the community and the Thrift Store
  • Make merchandising, pricing, and store design decisions
  • Establish new partnerships and promote The Mustard Seed as a top destination for donations
  • Coordinate events and marketing efforts to promote the Thrift Store to potential customers and   donors , including social media marketing 
  • Exemplify quality service to customers and donors
  • Process payment transactions and manage inventory
  • Supervise all cash audits, deposits, payables, financial reporting, and reconcile monthly with Central Services Finance Department
  • Provide monthly reports to the Managing Director

Minimum Qualifications and Skills

  • Minimum 5 years of experience in a retail sales or customer service role is required
  • Supervisory experience is required and previous employment coaching experience is an asset
  • Sales and marketing experience, including cold calling is an asset
  • Strong interpersonal, communication (verbal and written), and leadership skills
  • Skilled at conflict resolution and de-escalation
  • Empathetic towards, and ability to communicate and support individuals facing mental health,  addictions, chronic illness, homelessness, poverty and related challenges
  • Valid Class 5 Driver’s License, access to a reliable vehicle, and clean Drivers Abstract is required

Other Information

  • This is a permanent full-time position working 40 hours per week, evenings and Saturdays will be required on occasion
  • Working in a store environment with administrative hours for scheduling
  • Travel between Mustard Seed locations is required as well as picking up donations
  • Physical effort is moderate and must be able to lift 50 lbs routinely to load and sort merchandise as required
  • Must be able to stand, walk, climb, sit, and reach for extended periods of time
  • This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution and work directly with individuals with barriers
  • Personal vehicle, with $2 million liability insurance and a valid class 5 driver’s license are required
  • A clear Driver’s Abstract is required prior to offer of employment
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page.

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days. We embrace the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: July 22, 2019 | Expires: October 31, 2019
Posted Under: Miscellaneous
Career ID: [ 7121 ]