Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary
This Month's Sponsor
Toronto Children's Ministry Conference 2019: 

The Toronto Children's Ministry Conference is a gathering of people who are dedicated to the spiritual growth of children, parents, church volunteers and ministry leaders. Join us on Saturday, November 2nd, for engaging and practical workshops that will equip and inspire you!

Morning Support Staff - Part Time On Call

Morning Support Staff - Part Time On Call

Company: The Mustard Seed
102 11 Ave SE
Calgary, Alberta

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services - food, clothing and housing, and support services – education and employment, to those living in poverty within Alberta and British Columbia.


Day/Evening/Night Support Staff PTOC work closely with Mustard Seed guests by encouraging them in their journey and connecting them with programs and services so that they can have a positive coordinated exit from the shelter. Day/Evening/Night Support Staff PTOC are on the front line and respond to guest needs on an ongoing basis, while maintaining the shelter daily operations. Day/Evening/Night Support Staff PTOC also work alongside our many volunteers and ensures that they are supported, trained, and cared for. Crisis intervention and conflict resolution are daily occurrences for this role.


  • PTOC Front line staff support guests seeking shelter through meeting basic needs and assisting guests with internal and external resources in a respectful manner.
  • Respect proper boundaries with guests.
  • Administrative tasks, maintain guest records and write accurate logs.
  • Support and work alongside volunteers.
  • Be a pro-active and supportive team-mate to fellow staff members
  • Support TMS culture, ministry and uphold TMS values
  • Maintain daily shelter operations which includes laundry, operating the hygiene room, cleaning the dining room, mat area and washrooms, maintaining and operating the locker room, searches and security walks.
  • Maintain a safe environment through supervision, zone and bathroom checks, and enforcing shelter expectations with guests.
  • Availability to take on-call shifts as required
  • Attend required training
  • Other duties as assigned


  • Diploma/certificate in relevant discipline
  • 1-year experience in social work or counseling preferred. 
  • Strong people and communication skills, 
  • Knowledge of mental illness and addictions;
  • Customer service experience;
  • Ability to remain composed under pressure
  • A self-starter with the ability to work in a cross-functional team
  • Experience working with volunteers and in a team environment.


  • Shifts are 8.5 hours long: Sunday to Monday 6:00 am to 14:30 pm
  • Shifts are 8.5 hours long 2 days per week with scheduled and unscheduled on call and call ins.
  • The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.
  • This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve.
  • This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTalk. 
  • Desire to serve in a Christian ministry


  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and sign our statement of faith. 
  • Employment Security Check is required.
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: August 22, 2019 | Expires: November 20, 2019
Posted Under: Miscellaneous
Career ID: [ 7240 ]