Bridging People and Possibilities  |  A Service of  Tyndale University

Shelter Care Worker

Shelter Care Worker

Company: Hope Awaits Ministries
Contact Person: Nicole Millage
390 First Ave E.
North Bay, Ontario , P1B 1K1
Phone: 705-494-5465

Position Description

Hope Awaits Ministries is a faith-based charitable mission called to proclaim and demonstrate the life-changing gospel of Jesus Christ through meeting the spiritual, physical and emotional needs of those who are homeless or in need of hope.  While Hope Awaits offers housing and other programs that meet basic needs, our real purpose is to create a family atmosphere where homeless men can come to be loved, encouraged, healed, restored… a safe place in which men can encounter Christ and be transformed.

Our Shelter Care Workers contribute daily to this purpose by being the physical demonstration of the hands and feet of Jesus to the men who come to Hope Awaits.  Shelter Care Workers work first-hand with Hope Awaits’ clients to help them establish goals and work to achieve them; provide support and a listening ear; and walk alongside men on their road to restoration.


  • Embrace the mission and vision of Hope Awaits Ministries and work in accordance with the teachings of The Bible
  • Provide a police criminal records check that meets the standards of Hope Awaits Ministries
  • Show a level of concern and compassion for others
  • Strong interpersonal and communication skills
  • Must be able to work well under minimal supervision, setting goals and targets
  • Must demonstrate a mature level of professionalism in all areas of their work environment
  • Ability to effectively analyze situations and apply sound judgement
  • Training or life experience in working with at-risk individuals, and those who struggle with mental health, addictions, and substance use
  • Effective team player who is honest, non-intrusive, and non-judgemental
  • Good biblical knowledge
  • Training in First Aid, CPR, and/or Crisis Intervention is preferred
  • Candidates must have flexibility in working hours, including on-call availability and the willingness to work holidays as they coincide with regular shifts

Responsibilities and Key Duties

  • Share the love of Jesus Christ in word and deed
  • Pray for clients, other staff/volunteers, and overall ministry
  • Prepare and lead bible studies with interested clients
  • Provide guidance and encouragement to clients based upon Christian values and teachings
  • Support clients: check-in, monitor, assess behaviour, progress and overall well-being
  • Assist clients in setting goals and working towards self-sufficient living
  • Build meaningful relationships with clients, challenging and encouraging them to reach their full potential
  • Advocate for clients’ needs, making referrals to and collaborating with appropriate resources and community organizations
  • Assign, monitor, and assist in the completion of day-to-day activities and programs (meal times, household chores, life skills programs, etc.)
  • Effectively de-escalate, diffuse, and monitor overall shelter environment for safety
  • Promote a supportive environment that values the contributions of staff, volunteers and clients
  • Perform day-to-day administrative duties including maintaining database, answering telephone inquiries, and client intakes accurately and timely
  • Ensure flow of critical information to bring forward issues and occurrences that take place while on shift
  • Maintain program and client confidentiality, including former clients
  • Other related work as assigned

Positions and Hours of Work

  • Full-Time Shelter Care Worker (32-40 hours/week)
  • Part-Time Shelter Care Worker (16-24 hours/week)
  • As we are open 7 days a week, all positions include weekends, weekdays, holidays, and shift work.

How To Apply

Interested individuals can apply by completing the application form available on Hope Awaits Ministries' website:

Posted: March 29, 2020 | Renewed: October 13, 2021 | Expires: January 4, 2022
Posted Under: Ministry - General
Career ID: [ 7865 ]