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Customer Service & Fulfilment

Customer Service & Fulfilment

Company: BooksforChrist.com
Location/Address:
7-50 West Wilmot Street
Richmond Hil, Ontario , L4B1M5

Position Description

Company Overview

We are an ecommerce retail company dedicated to enhance everyone’s quality of life by delivering inspiring and effective educational resources to all people.  Our company encompasses two divisions; (1) Bright Bean - Canada’s Online Educational Toy Store and (2) BooksforChrist.com – Canada’s DISCOUNT Christian Bookstore.

Position Overview

This position is an integral part of the operations department and supports the team with assisting in various activities (75% customer service, 25%) for Bright Bean and BooksforChrist.com.  The position requires a fun, organized and detail-oriented person who can excel in a fast-pace, multi-tasking ecommerce environment.

Customer Service

  • Attracting potential customers by answering product and service questions; suggesting information about other products and services.
  • Opening customer accounts, processing orders and returns
  • Preparing purchase orders, verifying specifications and price and submitting to suppliers and vendors
  • Verifying receipt of items by comparing items received to items ordered; resolving shipments in error with suppliers
  • Maintaining customer records by updating account information.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Participating in trade shows and related events.

Fulfilment

  • Receive supplier shipments and sort stock.
  • Pick and pack orders quickly and accurately for shipment.
  • Assist with monitoring and tracking warehouse inventory.
  • Weigh, label, and ship orders using the shipping station.
  • Maintain a clean and organized workspace.
  • Work as part of a team to encourage growth, innovation, and personal development.
  • Other duties as required.

Qualifications

  • Completed high school education, or equivalent work experience
  • Passion for helping customers
  • Sales and service oriented with a demonstrated ability to proactively listen, identify sales opportunities and solve problems
  • Ability to use Google Analytics, Adobe PS, AI and DW is preferred
  • Solid multitasking skills and organizational skills with attention to detail
  • Excellent communication skills (verbal and written)
  • Strong work ethic with the ability to problem solve
  • Ability to take initiative and work independently
  • Friendly and fun to work with
Posted: May 26, 2020 | Expires: August 1, 2020
Posted Under: Administration
Career ID: [ 7920 ]