Part-Time Contract Office Asst. (Bilingual)
Part-Time Contract Office Asst. (Bilingual)
Company: Plan to Protect
Contact Person: Melodie Bissell
Email: mbissell@plantoprotect.com
Location/Address:
117 Ringwood Drive,, Unit 11
Stouffville, Ontario , L4A8C1
Stouffville, Ontario , L4A8C1
Website: https://www.plantoprotect.com/
Position Description
Part-Time, 15 hours per week. Contract. POSSIBLE EXTENSION and increase of hours.
General: Administrative Asst. for French and English
Location: Work remote, must-have home office
Reports to: Director of Policy, Communication and Consulting
Primary Responsibilities
- Service French-speaking customers by answering phone inquiries, correspondence, taking phone orders, entering orders from phone calls, email, or fax
- Assists as needed with French member welcomes, and support calls
- Assists with customer service and homework assignments for students in our certification courses
- Translation, layout and design of publications and newsletters in French
- Assists with website updates
- Participates on the team responsible for translating, reviewing and publishing our French materials (Plan to Protect® manual, training material, correspondence)
- Promotes the services and resources to a French market
- Data entry and assists with the upkeep and maintenance of database (SalesForce)
- As requested, assists with member discontinuation exit interviews in French
- Build lasting and sustaining relationships with customers. Always be ready to go the extra mile to answer questions thoroughly and professionally
- Ensure excellent customer service standards and grow/enhance customer satisfaction
- Supports event planning and execution
- Attends staff meetings and/or regional meetings
- Complies with company policies
- Other duties as assigned
- Submit timesheets and expense forms on a monthly basis per policy
Experience, Qualifications and Skills Needed
- 3 years experience working in an office setting
- Post-secondary school
- Fluent in English and French, both written and oral - essential.
- Ability to work in a fast-paced, busy work environment
- Excellent computer skills in Microsoft Office and Google Suite (Salesforce experience preferred)
- Precise
- Confidentiality
- Organized
- Problem analysis and problem-solving skills
- Detail-oriented - essential
- Committed to abuse prevention and protection of the vulnerable setting
- Friendly and personable
- Strong communication skills.
- Must be creative, have administrative skills