Position Description

Part-Time, 15 hours per week.  Contract.  POSSIBLE EXTENSION and increase of hours.

General:  Administrative Asst. for French and English

Location:  Work remote, must-have home office

Reports to:  Director of Policy, Communication and Consulting

Primary Responsibilities

• Service French-speaking customers by answering phone inquiries, correspondence, taking phone orders, entering orders from phone calls, email, or fax
• Assists as needed with French member welcomes, and support calls
• Assists with customer service and homework assignments for students in our certification courses
• Translation, layout and design of publications and newsletters in French
• Assists with website updates
• Participates on the team responsible for translating, reviewing and publishing our French materials (Plan to Protect® manual, training material, correspondence)
• Promotes the services and resources to a French market
• Data entry and assists with the upkeep and maintenance of database (SalesForce)
• As requested, assists with member discontinuation exit interviews in French
• Build lasting and sustaining relationships with customers. Always be ready to go the extra mile to answer questions thoroughly and professionally
• Ensure excellent customer service standards and grow/enhance customer satisfaction
• Supports event planning and execution
• Attends staff meetings and/or regional meetings
• Complies with company policies
• Other duties as assigned
• Submit timesheets and expense forms on a monthly basis per policy

Experience, Qualifications and Skills Needed

• 3 years experience working in an office setting
• Post-secondary school
• Fluent in English and French, both written and oral - essential.
• Ability to work in a fast-paced, busy work environment
• Excellent computer skills in Microsoft Office and Google Suite (Salesforce experience preferred)
• Precise
• Confidentiality
• Organized
• Problem analysis and problem-solving skills
• Detail-oriented - essential
• Committed to abuse prevention and protection of the vulnerable setting
• Friendly and personable
• Strong communication skills.
• Must be creative, have administrative skills