Bridging People and Possibilities  |  A Service of  Tyndale University

Full Time & Temporary Relief Front Line Worker - more than 1 required

Full Time & Temporary Relief Front Line Worker - more than 1 required

Company: The Salvation Army Ottawa Booth Centre Gladstone House
Contact Person: Human Relations
1167 Gladstone Ave
Ottawa, Ontario , K1Y 3H7

Position Description

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Vision Statement

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

Core Values

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.


Position Purpose Summary:

Gladstone House is a 15 bed, second stage off site program working closely with the Ottawa Booth Centre Addiction Services.  The front line worker provides support services and guidance within the context of the overall operations of Gladstone House including maintaining the security of the facility and its residents.  This is a non-sleeping overnight position.


  • Maintains records as required (e.g. incident reports, log notes, and case notes)
  • When necessary, gather information to further assess client needs
  • When required, assist clients in creating goal plans; monitor progress and aid clients in working towards set goals
  • Follow established procedures in referring clients to appropriate Salvation Army and Community resources, advocate on behalf of clients to other Salvation Army and community resources
  • Ensure appropriate information is communicated to residents
  • Ensure residency guidelines are enforced impartially
  • Monitor to ensure clients are participating in all house requirements, follow up with the client and provide feedback to House Supervisor when necessary
  • Implement consequence for inappropriate behavior of clients in accordance with established policies, procedures and guidelines
  • Refer clients to House Supervisor for interviews regarding serious behavioral issues and consequences
  • Attend staff meetings and case conferences prepared to offer information regarding clients and services issues
  • Complete rounds, security checks and duties as indicated by Shift Statement of Duties
  • Refer maintenance requests to Manager of Addictions Services


  • May deal with angry and abusive clients
  • May encounter verbal abuse
  • May be required to deal with client overdose and other medical situations
  • Works alone


  • Relevant post-secondary education or equivalent work experience
  • Training in non-violent crisis intervention, ASIST, First Aid and CPR is an asset
  • Alternative combinations of education and experience may be considered


  • Experience working with a marginalized population and issues they face such as addiction and mental health


  • Ability to self-motivate and work with minimal supervision
  • Effective oral and written communication skills
  • Effective interpersonal skills
  • Basic computer skills
  • Experience administering Narcan and/or Narcan training a strong asset
  • Bilingualism (English and French) is an asset
  • Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
  • Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities


FT- Saturday and Sunday - 5:00am – 5:00pm and Thursday and Friday – 3:30pm – 12:00am

Casual – hours will vary

SALARY: $18.61 per hour

Interested applicants are asked to contact Human Relations by July 4, 2022


Fax: 613 241-2818

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all new employees within the Province of Ontario, Social Services sector.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.

Posted: June 22, 2022 | Expires: July 4, 2022
Posted Under: Miscellaneous
Career ID: [ 10819 ]