Bridging People and Possibilities  |  A Service of  Tyndale University

Student Financial Aid Manager

Student Financial Aid Manager

Company: Redeemer University
Contact Person: Mayank Gunnar
777 Garner Rd E,
Ancaster , Ontario , L9K 1J4

Position Description

For nearly 40 years, Redeemer University has stood out across Canada for its commitment to a Christian undergraduate liberal arts and sciences education that develops the whole person.  Rooted in a Reformed Biblical worldview, and including a diverse community representing over 50 Christian denominations, Redeemer seeks to answer the fundamental questions about where we fit into God’s story while it prepares students to engage in society’s biggest challenges.  A rigorous academic program with an interdisciplinary core is supported by a vibrant community characterized by caring discipleship.  The result is an enriching and transformational educational experience integrating faith, learning and service.  

The Position:

Reporting to the Director, Admissions & Financial Aid, the Financial Aid Manager (“FAM”) aids Redeemer students in obtaining and maximizing the funds they need to finance their postsecondary studies. The FAM is responsible for the management and operation of the Financial Aid Office, including all internal and external Financial Aid programs available to Redeemer University College students, such as:

  • Government student loans (Ontario Student Assistance Program [OSAP], American Title IV Aid [Federal Direct Loans], other Provincial student loans) 
  • Administration and communication of institutional award funding 
  • Reporting & analysis of financial aid data and trends.  
  • Data entry of financial info into Colleague (Datatel) 
  • Updating of website content 
  • Advising students & prospects re: Financial Aid resources.  
  • Support and supervision of full-time Financial Aid staff
  • Reporting to the Director, Admission through data and analytics on the effectiveness of institutional financial aid, student financial need, and changes to financial aid programming.


  • Manage Redeemer’s Eligibility and Engagement with OSAP
  • Manage a portfolio of $5M+ in OSAP funding 
  • Process work for individual student funding on a daily basis
  • Responsible for adherence to the Performance Requirements & Program regulations of OSAP
  • Serves as main point of contact for the Ministry of Training, Colleges and Universities (MAESD) and National Student Loans Service Centre (NSLSC)

Manage the Institutional Financial Aid Program

  • Process Financial Aid applications in the spring of each year for both incoming and returning Redeemer students and determine recommended bursary and scholarships recipients, consulting with appropriate departments for ranked recommendations when necessary
  • Coordinate and facilitate scholarship interviews each spring 
  • Present all award nominations to the Academic Standards Committee (ASC) for approval, and send award notifications to all award recipients (email & letter in the mail)  
  • Track award acceptances and work with the Advancement Department to thank award donors
  • Coordinate the development of new awards by working with the Advancement Dept. and the ASC to draft award descriptions and obtain Senate approval

Manage Institutional Eligibility and Engagement with American Student Assistance                   

  • Process received FAFSA (Free Application for Federal Student Aid) and assess each US student’s eligibility for funding
  • Perform all necessary functions for the distribution of US Federal aid including but not limited to Direct Loans and Pell Grants

Reporting & Analytics    

  • Responsible for creating reports and statistics on a regular basis for various groups at Redeemer (Board of Governors, Enrollment & Marketing, Staff Meetings and Faculty Council)
  • Assist the External Relations and Enrolment Division by providing regular updates and metrics of the impact of Financial Aid on enrollment and analyses financial aid data and trends to assist with enrollment forecasting 

Understand and Manage the Provincial Loans Program   

  • Manage each provincial government loan program and process documentation for Redeemer students in accordance to the specific provincial guidelines of that program

Manage the On-Campus Employment Program      

  • Hold responsibility for updating the On-Campus Employment application, forward candidates to  various departments as needed for interviews, and communicate with various departments regarding their staffing needs to assist with job placements  

Oversight of Communication and Financial Aid Content      

  • Maintain the content on Financial Aid web pages, app postings, academic calendar sections, and print materials
  • Manage an annual communication flow to students about financial aid opportunities, including, but not limited to: costs, award descriptions, award applications, funding deadlines, government assistance, policies & procedures, application information and contact information  

Preferred Skills and Attributes:

  • Five years experience in a post-secondary environment (Financial Aid setting preferred) is necessary to satisfactorily perform the tasks and duties of the job
  • Familiarity with the academic year cycle, program deadlines and the various job tasks throughout the year is required
  • An understanding of government regulations and guidelines that go hand-in-hand with administering OSAP, Direct loans and other out-of-province loan programs. 
  • Experience with developing and reporting on data and statistics 
  • Computer skills are required, including database management and office suite knowledge 
  • Strong communication skills with the ability to accurately and clearly convey information across a variety of modes: in-person, presentation, and written
  • Excellent customer service skills 

Other Requirements:

  • Understanding of Redeemer University  (mission, values, and Reformed Christian identity) 
  • Excellent attention to detail and understanding of various policies and regulations


  • Baccalaureate degree – preferably in business, math, finance, or a related field 
  • Masters degree an asset - in business administration, math, or a related field
  • Previous OSAP or financial aid training preferred 

Position Reports to: Director, Admissions & Financial Aid

Submit Applications to: (please quote Position Title in Subject line)

Expiry Date:  October 3, 2022

Please note:  Applicants are requested to email their application materials (cover letter, resume, and statement of faith) in one combined pdf document.  The statement of faith should articulate your faith perspective and its relation to the mission of Redeemer University. A range of qualifications will be evaluated including distinguishing characteristics that demonstrate congruence with Redeemer’s identity as a university in the Protestant and Reformed Christian tradition. Only applicants selected for an interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Posted: September 16, 2022 | Expires: October 4, 2022
Posted Under: Administration
Career ID: [ 11133 ]