Position Description

Location: The majority of the work location is In person, Stouffville office

Employment status: 20 hours a week (during business hours, schedule to be determined); including approximately 2 -3 evenings and 1-2 Saturday afternoons per month (weekly schedule will be accommodate around these needs)

About Plan to Protect

​​Plan to Protect provides the HIGHEST STANDARD of safeguarding for organizations that serve the vulnerable sector globally. 

Our vision is to win the race against abuse! Our mandate is to provide the tools, training, and momentum to assist churches and organizations in protecting the vulnerable and preventing abuse. We also strive to encourage organizations to help rebuild the walls of protection within their communities. 

About You

• You love providing excellent customer service and get satisfaction knowing you have helped a client. 
• You are interested in gaining knowledge and experience in safeguarding the vulnerable.
• You love administration and checking things off a list. 
• Others describe you as someone who is highly detailed and who has a gift of administration.

If this is you, check out the details below and contact us!

About the Role

As the Training Associate, you will work with the training team to ensure that our training courses are delivered effectively and efficiently. You will ensure the smooth administration of assignments and practicum scheduling. Data entry is a critical part of this role. The ideal candidate will possess excellent customer service skills, attention to detail, and be able to work independently and as part of a team.

Role Requirements

• Show pride and ownership in the vision of Plan to Protect® to create safe spaces for vulnerable people.
• Demonstrate an ability to gain knowledge of our best practices of safeguarding and share them with clients.
• Champion our services and resources.
• Show proficiency in working with technologies such as Google Workspace, Microsoft Office, and Salesforce (or other CRM).
• Able to adapt and quickly become proficient in new technologies.
• Demonstrate strong English verbal and written communication skills.
• High attention to detail and strong organizational skills.
• Experience working in a fast-paced environment.
• Minimum of 2 years experience in administration and customer service.
• An understanding of the volunteer, not-for-profit and faith sectors is an asset.

Responsibilities

• Provide administrative support to the Training department, including data entry, scheduling and booking events.
• Provide customer service support by phone and email, and coordinate and oversee online certification students.
• Schedule practicums and assist coaches.
• Update SalesForce with course progression, grades and completion status.
• Ensure certificates and letters of completion are sent out when students complete their course.
• Send reminder postcards and emails out regarding expiring certification monthly.
• Serve as second backup to the Registrar and to Tech Support for Webinars and training.
• Maintain inventory for training materials, ensuring materials are professional, consistent and up to date.
• Assemble training materials for onsite training.
• Responds to questions from clients regarding training services that we offer.
• Assist with website updates for the Training department, as needed.
• Attend staff and team meetings.
• Other duties as assigned.

Accountabilities

• Meeting customer service standards.
• 95% accuracy in data entry of learner engagement.
• Providing WOW customer service and being available to team members.

Relationships

• You report to the Director of Operations
• You work as an integral part of the Training team

Hiring Statement

We strive to achieve equality in the workplace, which means no one will be denied employment opportunities or benefits for reasons unrelated to fit for a role. We also understand employment equity means more than treating individuals in the same way but requires special measures and the accommodation of differences. As such, accommodations are available on request for candidates taking part in all aspects of the selection process. 

Application Process

Interested candidates can submit their cover letter and resume to mtropiano@plantoprotect.com. Plan to Protect thanks all candidates for their interest. However, only those applicants selected for an interview will be contacted.

This role will remain posted until it is filled.