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Director of Shelters

Director of Shelters

Company: Mission Services of London
4-797 YORK ST.
LONDON, Ontario , N5W 6A8
Phone: 604-226-8846

Position Description

This executive search is conducted by Nelson/Kraft & Associates on behalf of Mission Services of London


Mission Services of London is looking for a proven leader with a sense of calling to emergency shelter management to join their team as Director of Shelters.

The Director of Shelters is responsible for supporting staff, participants, volunteers, students and guests in emergency shelter sites, by providing leadership to Mission Services of London (MSL)’s emergency shelters.

The Director of Shelters is accountable for providing vision, leading and coordinating the development of new and existing programs and services that respond to participant needs, and address emerging trends. They are responsible for ensuring that shelters operate with integrity, effectiveness, efficiency, and accountability to MSL stakeholders.

If you are a motivated, collaborative and assertive operational leader with high levels of emotional intelligence to flex to different audiences and situations, as well as business, technology and financial acumen, we would love to hear from you!


Whether it’s providing emergency shelter for an individual or family, or caring for those with mental health needs, Mission Services of London (MSL) is there with a message of hope through faith. MSL is a Christian faith-based social service agency with a focus on serving neighbours who struggle with poverty, addictions, mental illness and homelessness. They provide food, shelter, clothing, crisis intervention, shelter diversion and more.

Mission Services of London opened its doors in January 1951 when fourteen Mennonite families purchased and renovated a home at 536 Talbot Street to provide shelter, food and care for men experiencing homelessness.

Since that time, MSL has helped thousands of people of all ages and backgrounds. Today they operate:

  • Community Mental Health Programs - outreach services
  • Men's Mission - an emergency shelter
  • Mission Store - a social enterprise
  • Quintin Warner House - an addiction treatment centre
  • Rotholme Family Shelter - an emergency shelter

Many men and women tell how their lives have been changed significantly as a result of the love, care and respect they received from MSL during difficult periods of their lives. A little help can make a great deal of difference.

To learn more about the work of MSL, visit their website.


That all people are accepted, valued and can thrive in a caring community.


We actively respond to people experiencing need, affirm human dignity and inspire hope.


  • compassion
  • hope
  • integrity
  • diligence
  • ...are grounded in faith.



  • University degree in a related field.

Experience & Alignment

  • 8-10 years of senior-level leadership/management experience in a related field. Not-for-profit/social service sector experience including, but not limited to, an emergency shelter or other 24/7/365 human services operation is an asset.
  • Demonstrated experience managing financial activities, including capital and operating budgets and strategic planning.
  • Proven ability to motivate and align diverse, multi-disciplinary staff teams; experience managing multi-sited teams is an asset.
  • Excellent verbal and written communication skills, including active listening and de-escalation techniques.
  • Demonstrated ability to compassionately serve, and directly engage /support individuals actively experiencing homelessness, mental illness and/or addiction.
  • Agreement with the Statement of Faith and the ability to model the Vision, Mission and Values of MSL.

Problem Solving & Judgment

  • Ensure timely, informed decisions are made that take into account facts, goals, constraints, best practice standards, privacy or other relevant legislation and risk management.
  • Translate MSL’s strategic vision into achievable objectives for short- and long-term planning to support the Vision, Mission and Values.
  • High emotional intelligence and discretion to handle sensitive/high stakes situations with a level head; ability to support others in handling such situations.
  • Effective problem identification and solving skills, including artful conflict resolution.
  • A well-defined sense of diplomacy, while also advancing organizational advocacy goals; solid negotiation and interpersonal skills.
  • Ability to effectively balance compassion and diligence in decision-making and leadership.


Location: London, ON

Application Deadline: August 2, 2024

Start Date: TBD


APPLY online at with your cover letter and resume. You must be eligible to work in Canada.



Nelson/Kraft & Associates Inc. is an executive consulting firm that specializes in working with not-for-profits and for-profit businesses across Canada, assisting them in the placement of senior executives and directors.

Nelson/Kraft & Associates Inc. welcomes and encourages all interested applicants to apply for this position. Nelson/Kraft & Associates Inc. is committed to the principles of diversity and inclusion in its hiring practices, and will only make distinctions among interested applicants in accordance with the applicable Human Rights legislation.

Nelson/Kraft & Associates Inc. also welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact us.

Posted: July 4, 2024 | Expires: August 2, 2024
Posted Under: Executive
Career ID: [ 15681 ]