Position Description

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect. 

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

YSM is seeking a Receptionist/Administrative Assistant to ensure administrative resources are available building wide and receptionist/admin duties are carried out in such a manner so as to support the work of alleviating poverty. Working closely with the Youth Drop-In team, this position will support the ongoing needs and requests of both youth, staff and volunteers providing information, referrals and system navigation as needed.

Responsibilities:

• Provide a welcoming and warm atmosphere to community members, volunteers, and staff
• Manage the reception by receiving phone calls and responding to inquiries
• Direct people to appropriate internal services; keeping daily services list updated
• Connect young people to programs and services internally and externally 
• Ensure safety and cleanliness of the front lobby area
• Manage communications including inter-office mails, faxes, and emails
• Provide administrative support for daily operations
• Prepare, receive and coordinate mail via Canada Post, inter office and email
• Document drop-in attendance; meals, incidents, referrals and other relief services 
• Engage in positive conversations with youth establishing trust and developing meaning relationships
• Help youth navigate site services by determining eligibility 

Qualifications:

• Good English communication skills, both oral and written.
• Good interpersonal skills, conflict resolution skills, and problem solving skills
• Self-initiative and ability to work independently or with less supervision
• Exceptional organization skills with keen eyes on details
• Knowledge on the applications of Microsoft Office (Word, PDF, Excel, Publisher, PowerPoint) and other web-based applications (Mail Chimp, Google Docs) is an asset
• Knowledge and experience with the issues of poverty and homelessness
• A biblical understanding of the unique aspects of ministry among the poor and youth at risk
• Demonstrated a personal commitment to YSM’s principles of faith, mission and values

Compensation: YSM offers market competitive rates and will pay a starting salary of $43,775 for this role, combined with a comprehensive suite of benefits and perks.

Deadline for Application: October 25th, 2024

While we appreciate all responses, only candidates under consideration will be contacted.

Please note that YSM does not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

Learn more about YSM at www.ysm.ca

Date Posted: October 10th, 2024