Position Description

Department: Campus Operations
Reports to: Senior Director of Finance & Operations
Status: Full-time (Sunday – Thursday)

Position Overview:

As a servant leader of The Peoples Church, the Campus Operations Director manages a team of Campus Operations Associates to ensure the safe functioning of the church campus, maintain welcoming spaces for ministry, and oversee the planning, booking, and execution of church-wide events. This role includes providing training to equip ministry leaders and volunteers for safe and welcoming events, maintaining a standard of excellence in the physical space, and fostering a positive image of The Peoples Church within the community.

Major Responsibilities:

Campus Operations:

• Oversee the building, grounds, parking lots, equipment, building systems, security, food services, and housekeeping to ensure the campus is fully operational, safe, clean, and prepared for weekly ministry and events.
• Act as the primary point of contact for all external vendors servicing the campus and facilities.
• Request quotations, negotiate contracts, supervise work, and approve invoices for property maintenance and services.
• Develop operational processes to meet ministry requirements.
• Ensure compliance with government regulations for building safety and code requirements.
• Conduct regular property inspections as Co-Chair of the Health & Safety Team.
• Manage emergency protocols during events as the onsite emergency response leader and respond to off-hour facility emergencies, such as fire alarms, power outages, or security issues.
• Liaise with contractors to ensure facilities are well-maintained and event ready.

Financial & Strategic Oversight:

• Maintain expenditures for building and grounds within the approved budget.
• Plan and manage replacement of major capital items, including HVAC systems, roofing, and parking lots.
• Research and implement cost-reduction initiatives.

Team Leadership & Guest Services:

• Lead the Campus Operations team to meet and exceed ministry leaders’ and congregants’ needs, including scheduling and resource allocation.
• Oversee the Welcome Team for Sundays and special events to ensure a seamless and positive guest experience.
• Address guest complaints promptly and professionally.
• Monitor volunteer interactions to ensure quality service.

Event Management:

• Collaborate with the Executive Pastor’s office for corporate calendar reviews, identifying potential event conflicts and solutions.
• Coordinate with vendors, caterers, and suppliers for event needs.
• Ensure health, safety, and security regulations are met for events.
• Partner with ministry teams to improve event processes, ensuring smooth execution.
• Oversee training on the eSpace platform for event scheduling and booking procedures.
• Manage volunteer onboarding and scheduling for event-related roles.
• Create and maintain inventory reports and event planning tools.

Other Responsibilities:

• Facilitate weekly team meetings and one-on-one check-ins with staff and volunteers.
• Perform other duties as assigned.

Qualifications:

• Minimum 4 years of experience in facilities operations.
• At least 1 year of team management experience.
• Food handling certification is an asset.
• High proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively.
• Experience in recruiting, training, and supervising volunteers.
• Diplomacy, negotiation, and conflict resolution skills.
• Adaptability in dynamic environments.
• Excellent attention to detail and organizational skills.
• Proven ability to coach and mentor team members.

Core Competencies:

• Quality, Ethics, and Integrity
• Communication
• Leadership
• Teamwork
• Relationship Management
• Decision-Making and Judgment
• Accountability and Adaptability
• Time Management
• Planning and Organizing
• Creativity and Innovation

Working Conditions:

• Regular interaction with volunteers, staff, and members.
• Weekend work required, primarily on Sundays.
• Flexibility to adjust to the needs of the church.
• Intermittent physical activity, including walking, standing, sitting, and lifting.