Position Description

The Position

Reporting to the Vice President of Administration and Finance, the Director of Campus Services (DCS), is responsible for the strategic planning, overall management, and operations of Campus Services at Redeemer University. This includes overseeing key services such as food services, guest accommodations, custodial and housekeeping, facility rentals, conference services, and the campus card program. With an entrepreneurial mindset, the DCS ensures operational efficiency while identifying opportunities to enhance and maximize ancillary revenue. The role requires balancing competing priorities and delivering high-quality customer service that aligns with the university’s mission and values.

This is a 100%FTE role

Responsibilities

Leadership and Management (40%)

• Provide strategic leadership and oversight to the Campus Services functions, fostering a high-performance, service-oriented culture.
• Lead and develop a team, including the Assistant Director of Campus Services and the Custodial and Housekeeping Supervisor.
• Collaborate with senior leadership and cross-functional teams to align Campus Services with institutional goals.

Participate in key committees, including:

• Campus Appearances Working Group - providing recommendations to enhance the campus environment
• Facilities Planning Committee - offering input on optimal space utilization and resource efficiency.
• Oversee the university’s food-service provider, ensuring contractual compliance, budget management and service excellence.
• Lead facility rental agreements and oversee campus accommodations, ensuring operational effectiveness and customer satisfaction.
• Chair weekly Campus Services meetings to coordinate internal and external event execution across relevant teams
• Chair bi-weekly Campus Operations and Student Services Committee meetings, working collaboratively with Student Life, Physical Plant, and Security to address student housing, maintenance and security concerns.

Revenue Optimization & Budget Management (30%)

• Implement strategies to enhance revenue from existing services while maintaining cost-effective operations.
• Evaluate and develop new initiatives to generate ancillary revenue for the university.
• Develop and manage the Campus Services budget, ensuring efficient allocation of resources and long-term financial sustainability.
• Oversee department capital planning and prepare financial forecasts for ancillary revenues and expenses.

Campus Facilities and Operations (20%)

• Ensure campus facilities are well maintained, clean, and safe, supporting both academic and extracurricular needs.
• Direct procurement of furniture and appliances for residences and academic spaces.
• Manage facility bookings and rental rates, ensuring optimal use of university spaces.
• Collaborate with Physical Plant to address maintenance, fire safety, and pest control issues.
• Resolve student and guest accommodation concerns, ensuring a high standard of service.

Stakeholder Engagement and Relationship Management (5%)

• Represent the University at relevant conferences and industry forums, cultivate relationships with industry organizations such as CCUFSA, NACAS, CUCCOA, and ACCED to enhance the University’s visibility and influence.
• Develop partnerships with vendors, donors and industry groups to enhance ancillary and conference services.

Compliance and Safety (5%)

• Ensure compliance with health and safety and environmental regulations, while developing emergency response protocols for Campus Services.

Preferred Skills and Attributes

• Experience in retail, hospitality, tourism, or facility management.
• Strong knowledge of housing operations, food services, and student services.
• Proven ability to lead and develop high-performing teams.
• Entrepreneurial mindset with the ability to identify and develop new revenue opportunities.
• Strong relationship-building abilities and contract negotiation skills.
• Ability to manage multiple projects, set priorities, and meet deadlines in a dynamic environment.

Education, Training & Certifications

• Bachelor’s degree in business administration, or a related field.
• A minimum of 10 years’ experience, including at least 5 years in a leadership role, preferably in higher education.

Other Requirements

Understanding of Redeemer University (mission, values, and Reformed Christian identity)

The Application Process

Applicants are requested to email their application materials (cover letter and resume) and include a statement that articulates their faith perspective and its relation to the mission of Redeemer University. A range of qualifications are evaluated including distinguishing characteristics that demonstrate congruence with our identity as a university in the Protestant and Reformed Christian tradition. Only applicants selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Position reports to: VP, Aministration & Finance

Submit applications to: HR@redeemer.ca (please quote position title in subject line)

Expiry date: Posted until filled (applications will be reviewed upon submission, so please apply ASAP)

Anticipated start date: ASAP