Position Description

Position Overview:

Camp Kwasind is looking for a seasoned organizational leader to join our Senior Leadership Team with a passion to use their giftings to create the environment, systems, team and structure that will see our year-round ministry thrive in developing young leaders, maximizing ministry opportunities and expanding Kwasind’s year round impact in the local community and beyond.

This senior management position (which comes with Pension & Benefits) will be responsible for providing direction and oversight to our Winter, Spring, & Fall Guest Groups, development and implement of strategic plan for year-round ministry and creation and implementation of an internship program.  Additionally, this role will be part of shaping camp’s long-range planning, assist in administrative and communication support and provide hospitality care onsite.  Exceptional customer service, initiative and effective timely communication is integral to this position in maintaining a professional and positive disposition in the guest experience.

As an ambassador for Camp Kwasind, you ensure that all activities promote, enhance and protect the central mission, vision, and values of our organization.  We also ask that you support and are committed to live out the values and mission of the Canadian Baptist of Ontario & Quebec in your own personal life decisions.

This is a permanent full-time position with the expectation of living close to Camp Kwasind  (1122 Skeleton Lake Rd, Utterson, Ontario, Canada) working a 2-3 days/weekends onsite with ability for some more remote working Mid Dec to end of Feb.

APPLY AT: https://kwasind.com/yearroundministryguestservices/

Core Competencies:

• Planning and Organizing – Manages multiple tasks and projects with competing priorities. Anticipates obstacles and demonstrates judgment and flexibility to adjust as required.
• Results Orientation – Demonstrates a focus on finishing all tasks in a timely manner while taking complete ownership of tasks with attention to detail and timely responsiveness with a self-drivenness to achieve goals and objectives.
• Adaptability – Adapts and responds to changing conditions, priorities, technologies and requirements. Can collaborate in a variety of situations and with diverse individuals.
• Service Orientation - Strives for excellence, delivering the highest quality care and resources possible to those we serve.
• Communication – Expresses and transmits information with consistency and clarity; adapts communication to respond to audience or situational requirements.
• Innovative & “Can Do” Attitude - Able to think creatively to develop new solutions that meet current and future needs. Looking to grow and learn within the camp context and as part of Camp Kwasind, with an outlook that is positive, assertive and flexible that strives to take on challenges with a sense that “I can do it”.
• Problem Solving – Possesses the ability to break a situation/task down into smaller pieces to identify key issues, figuring out cause and effect relationships in order to solve. Initiative and ability to anticipate needs and provide solutions/options, particularly when confronted with ambiguity and a high degree of change.

Key Responsibilities:

Management & Direction of Guest Groups (Sept- Mid Dec & Mid March- mid June)

• Develop a year-round strategy for increase year-round usage of Kwasind property including weekend group rentals, mid-week school group/business bookings and creative retreat and ministry opportunities
• Develop, plan, and implement an Outdoor Education Program, philosophy and direction in consultation with the Executive Director
• Be responsible for marketing, recruitment and management of guest groups from March to June and September to mid-December.
• Collaborate with Director of Operation & Office Manager to coordinate guest groups and inputs all guest group needs into CampBrain and updates system as necessary
• Ensure safe and comprehensive OCA management of groups from the assessment of risk and safety, menu planning, food ordering, and management of on-site groups
• Ensures excellent communication of programs and schedules with guests prior to trip and appropriate follow up with each group leader
• Provide leadership in the scheduling and management of Guest groups activities, program, mealtimes and meeting spaces in a timely manner to meet all guest groups and camps deadlines
• Assist in off-season hospitality needs of camp and general cleanliness of areas that guest groups use
• Manage scheduling of all accommodations and communicate in a timely manner to meet all guest group and camp deadlines
• Organize and collect all necessary forms, paperwork and requests (Ie Insurance forms, dietary needs, waiver etcs)
• Support Office Manager in managing and following up with contracts and invoicing with all groups and ensuring that deposits and final payments from all groups are finalized
• Liaises with guest groups during their stay, problem solve as needed to ensure a seamless guest experience
• Personally, engages in and maintains relationships with our top guest groups, ensuring their satisfaction and loyalty
• Recruit Chefs and or Assist in Food Services for rental and other guest groups
• Develop a volunteer (or honorarium based) Host Team to support with rental groups and the appropriate training for such group
• Manage Guest Groups customer survey responses and submits results to Director of Operations
• Ensure guest group follow up immediately after departure (ie. Emails, thank yous, survey etc)

Internship Program Development & Responsibilities

• Oversee the development of an Internship program to support weekend rental groups, mid-week groups, school groups and ministry to youth ministries connected to CBOQ or local community
• Provide meaningful leadership development and skill formation for internship program
• Manage the placement of interns and allocation of their service both onsite and at other ministry opportunities.
• Recruitment of Interns to be in place for a program from September to June
• Ensure all safety protocols and policies are followed and implemented for the team
• Provide budget needs for Internship Program
• Track growth and impact of the internship program

Team Duties & Responsibilities

• Provide effective development, oversight, and leadership to the Guest Services Working Team
• Responsible to ensure effective communication with other camp departments about guest groups.
• Maintain familiarity with all aspects of property operations (ie. Food Services, Site & Facilities, Housekeeping, Administration & Guest Services)
• Nourish a positive, can-do, healthy work culture attitude
• Assist Director of Operations in general operations of camp and development of year-round ministry objectives
• Assist Executive Director in future developments and strategic plans
• Assist Communication Specialist with communication and marketing needs as related to guest groups and rental needs
• Assist Office Manager with book-keeping, business management and other financial management needs
• Assist Facilities Manager with onsite Hospitality Supports, Work Projects, Spring Crew and Work Weekends

Qualifications:

• A mature faith in Jesus Christ and a commitment to serve through camp ministry with a commitment to the mission, faith and core values of CBOQ and Camp Kwasind
• Experienced with at least 3+ year in senior management experience in a variety of camp ministry roles (maintenance, programming, waterfront, administration, food services, camper management, guest services, hospitality, maintenance)
• Natural self-starter and able to take initiative to create new projects
• Able to act independently while also being a valuable team player
• Strong emotional intelligence and with good interpersonal skills to be people-oriented and able to prioritize customer service
• Experience in database and online software management. We use the following software set for administration: CampBrain, Donor Perfect, and Office 365. Experience with these platforms is not required but is a benefit for applicants.
• Experience in an office environment or administrative role having demonstrated effective time management, able to highly organized, and can provide strong analytical and decision-making skills
• Strong communicates both verbally and in written form, with attention to detail and both diplomatic and tactful
• Enjoys providing above and beyond service to others!
• G2 or G license