Position Description

The GAO Group, headquartered in New York City, USA, and Toronto, Canada, is composed of multiple innovative and high-tech companies. Our firms are recognized globally as leading providers of advanced electronics and network products designed for engineers and technology professionals.

Internship Overview:

GAO Tek Inc. is seeking highly motivated and detail-oriented Chinese-speaking students or recent graduates located in Canada to join our Tech Support team as virtual interns. This role provides valuable hands-on experience in technical support, customer service, and client communication, supporting global customers with cutting-edge technology products.

Key Responsibilities:

• Technical Support: Provide first-level technical assistance to customers by diagnosing issues, answering product-related questions, and guiding users.
• Product Knowledge: Develop a strong understanding of GAO Group’s hardware and software products to assist clients effectively.
• Documentation: Maintain accurate records of issues, solutions provided, and feedback for continuous improvement.
• Collaboration: Coordinate with internal teams (engineering, sales, product development) to resolve complex technical issues.
• Training & Learning: Participate in ongoing training to stay updated with product updates and new technologies.

Qualifications:

• Enrolled in or recently graduated from a degree program in Computer Science, Information Technology, Engineering, or a related technical field.
• Strong communication skills in both English and any Chinese language (e.g., Mandarin, Cantonese).
• Basic understanding of computer networks, software, and hardware troubleshooting.
• Ability to multitask, stay organized, and work independently in a fully remote environment.
• Proficient in Microsoft Office tools including Excel, Word, and PowerPoint.
• Strong problem-solving skills with a proactive and customer-focused mindset.

Internship Benefits:

• Practical exposure to global tech support operations in a real-world business environment.
• Mentorship and professional development within an international high-tech company.
• Three certificates provided upon successful internship completion
• Flexible and fully remote work opportunity from anywhere in Canada.

To Apply:

If interested, please email your resume at Ariana.A.L.@thegaogroup.com