Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary
This Month's Sponsor
Christmas in the Chapel 2019: 

Christmas in the Chapel presents the Tyndale Community Choir with special guest Mark Masri. Start the Christmas season with traditional favourites and a blend of genres to stir your heart. December 7th for 2 shows. Get your tickets before they are sold out.

Shelter Support Worker FT - Fixed Term

Shelter Support Worker FT - Fixed Term

Company: The Mustard Seed
10568 114 St
Edmonton, Alberta

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services—food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.

Position Summary

Reporting to the Shelter Shift Lead, the Shelter Support Worker works closely with Mustard Seed participants accessing the Shelter Program, encouraging them in their journey and directing them to Mustard Seed programs and services.  The Support Worker fulfills the mission of The Mustard Seed’s Ministry by maintaining a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community participants and visitors. Shelter Support Worker’s respond to participant needs on an ongoing basis and ensure they are supported and cared for. Crisis intervention and conflict resolution are daily occurrences for this role. 

Major Duties and Responsibilities

  • As the first point of contact for participants seeking shelter, support the dignity of participants by seeking to identify their needs in a respectful manner
  • Encourage participants to seek resources and services that support them in achieving their goals
  • Be a supportive and proactive team-mate to fellow support staff and volunteers
  • Enforce participant suspensions when necessary
  • Ability to respond quickly to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crises. The worker must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy options
  • Use initiative to assess situations and make appropriate decisions to support participants
  • Provide and maintain a safe, clean environment for respite, for up to 40 adult participants
  • Manage conflict and provide crisis intervention as required
  • Participate in all staff training (e.g. First Aid, SafeTALK, NVCI) and attend regular general meetings and support meetings with supervisor
  • Collect data and maintain accurate records, including incident reports
  • Respect proper boundaries with participants
  • Other duties as assigned

Minimum Qualifications and Skills

  • 1 year of experience working with a marginalized population
  • Experience working within the culture of the inner city and/or with the less fortunate
  • A demonstrated passion to be involved in ending homelessness in Alberta is essential
  • Follow organizational protocols of front-line programs to completion
  • Able to multi-task and demonstrate organizational skills with shifting priorities
  • Experience working in a volunteer-based organization is considered an asset
  • Strong communication (written and verbal) and conflict resolution skills
  • Customer service experience an asset
  • A self-starter with the ability to work in a cross-functional team
  • Desire to serve in a Christian street ministry
  • Strong desire to work with a marginalized and vulnerable population

Other Information

  • This is a full-time, fixed-term position from November 2019 to April 30, 2020
  • 10 hour-long evening shifts, awake shifts, scheduled from 9pm to 7am, on a 4 on/4 off rotation
  • The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability
  • This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve
  • This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution, work directly with clients at risk
  • This position requires the training and use of two-way radio communications and MS Office based programs
  • This position requires the ability to lift up to 50 lbs. Periods of standing, walking, indoors and outdoors
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

The Mustard Seed offers an EFAP and Health Spending Account benefit for hourly staff.We embrace the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: September 16, 2019 | Expires: December 15, 2019
Posted Under: Miscellaneous
Career ID: [ 7303 ]