Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary
This Month's Sponsor
Christmas in the Chapel 2019: 

Christmas in the Chapel presents the Tyndale Community Choir with special guest Mark Masri. Start the Christmas season with traditional favourites and a blend of genres to stir your heart. December 7th for 2 shows. Get your tickets before they are sold out.

Evening Support Staff PTOC

Evening Support Staff PTOC

Company: The Mustard Seed
102 11 Ave SE
Calgary, Alberta

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services—food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.

Position Summary

Evening Support Staff PTOC work closely with Mustard Seed guests by encouraging them in their journey and connecting them with programs and services so that they can have a positive coordinated exit from the shelter. Evening Support Staff PTOC are on the front line and respond to guest needs on an ongoing basis, while maintaining the shelter daily operations. Evening Support Staff PTOC also work alongside our many volunteers and ensures that they are supported, trained, and cared for. Crisis intervention and conflict resolution are daily occurrences for this role.

Major Duties and Responsibilities

  • PTOC Front line staff support guests seeking shelter through meeting basic needs and assisting guests with internal and external resources in a respectful manner. 
  • Respect proper boundaries with guests. 
  • Administrative tasks, maintain guest records and write accurate logs. 
  • Support and work alongside volunteers. 
  • Be a pro-active and supportive team-mate to fellow staff members 
  • Support TMS culture, ministry and uphold TMS values 
  • Maintain daily shelter operations which includes laundry, operating the hygiene room, cleaning the dining room, mat area and washrooms, maintaining and operating the locker room, searches and security walks. 
  • Maintain a safe environment through supervision, zone and bathroom checks, and enforcing shelter expectations with guests. 
  • Availability to take on-call shifts as required 
  • Attend required training 
  • Other duties as assigned

Minimum Qualifications and Skills

  • Diploma/certificate in relevant discipline
  • 1-year experience in social work or counselling preferred
  • Strong people and communication skills
  • Knowledge of mental illness and addictions
  • Customer service experience
  • Ability to remain composed under pressure
  • A self-starter with the ability to work in a cross-functional team
  • Experience working with volunteers and in a team environment.

Other Information

  • Shifts are 8.5 hours long 2 days per week with scheduled and unscheduled on call and call ins.
  • The working environment for this position requires moderate amounts of walking, climbing, standing, sitting, lifting, carrying, and daily interactions with colleagues and guests.
  • This position is often fast-paced, and requires moderate amount of mental effort to analyze information and problem solve.
  • This position requires the training in usage of a two-way radio communications; MS Office based computer programming, as well as the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTalk.
  • Employment Security Check is required
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

The Mustard Seed offers an EFAP and Health Spending Account benefit for hourly staff. We embrace the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: September 25, 2019 | Expires: December 24, 2019
Posted Under: Miscellaneous
Career ID: [ 7341 ]