Bridging People and Possibilities  |  A Service of  Tyndale University

Receptionist/Intake Worker (Part-Time Casual)

Receptionist/Intake Worker (Part-Time Casual)

Company: Yonge Street Mission
Contact Person: Melody Hung
306 Gerrard St. E
Toronto, Ontario , M5A 2G7
Phone: 4169299614

Position Description

Yonge Street Mission (YSM) is a vibrant, local Christian development agency that is leading a collective movement – going beyond meeting immediate needs – offering holistic programs and a pathway to transform the lives of people living with poverty in Toronto.

Since 1896, YSM has provided wraparound support and services, making it possible for individuals, families, and communities to move forward. We believe if we combine our collective resources and wisdom, together we can reach our goal of ending chronic poverty in a generation.

If you are inspired by our vision and feel a true calling to contribute to our work in transforming the lives of people living with poverty in Toronto from merely surviving to thriving, then this is where you belong.

YSM is seeking for a Receptionist/Intake Worker who will provide excellent, welcoming, efficient and professional receptionist and client referral support in the reception areas of YSM. The incumbent will work on a casual/on call basis for up to 20 hours per week with expectation to be flexible and to work additional hours as needed. The successful candidate will communicate with people at all levels, support the community and provide and administrative support for the Program Administrative Support Manager.

The Receptionist Duties

  • Handle the reception areas, phone calls, visitors and mail, extending a warm welcome, handling conflict and creating a relaxed peaceful environment
  • Answer basic inquiries, redirect calls, visitors, faxes, handle crowd flow and door security
  • Make food bank, clinic appointments and provide relief supplies for community members
  • Update PowerPoint slides, displays and bulletin boards
  • Utilize Microsoft Word software to produce material, input and maintain data in various databases
  • Handle gifts-in-kind donations and courier/mail deliveries
  • Keep informed to provide relevant, information to staff, volunteers and program participants
  • Be an active team member of the wider YSM community
  • Respond to emergency situations in accordance with YSM safety and security policies and procedures; including assessing when to call for assistance and back-up

The Receptionist/Administrative Assistant Qualifications

  • Good telephone voice, pleasant, tactful, diplomatic and friendly manner
  • Strong interpersonal skills, and verbal and written business English communication skills
  • At least five years of experience with office administration
  • Prompt, reliable, self-motivated, conscientious and innovative
  • Excellent working knowledge of MS Office software, database and internet
  • Experience working in a multicultural, multi-faith setting, and those with multiple challenges
  • Ability to keep composure and prioritize effectively during high-stress periods and situations
  • Ability to professionally and compassionately handle confidential, sensitive material
  • Training in crisis prevention intervention and CPR First Aid is an asset
  • A demonstrated commitment to the principles of faith values and mission of YSM
  • A Police Record Check is required

Please submit your resume and cover letter here.

Start Date: As soon as possible
Deadline for application: June 18, 2021

While we appreciate all responses, only candidates under consideration will be contacted.

Learn more about YSM.

Posted: June 3, 2021 | Expires: June 18, 2021
Posted Under: Administration
Career ID: [ 9018 ]