Bridging People and Possibilities  |  A Service of  Tyndale University

Customer Service Rep

Customer Service Rep

Company: GIHON
Contact Person: Tyson
191 Superiror Blvd
Mississauga, Ontario

Position Description

The Customer Order Administrator will be responsible for all customer orders, invoicing, credit/debit memo issue, and back order follow ups. The position will be working closely with the warehouse and logistics/freight companies to make sure that all orders are processed in line with customers’ delivery requirements and within the committed timeframe. The candidate must be experienced in customer facing roles and equipped with excellent inter-personal skills.

Essential Functions

  • Main Contact for all Customer PO including EDI, Fax, Phone, etc.
  • Sales Order Creation
  • Process all customer orders in the system
  • Check inventory availability, price, delivery options
  • Communicate with customers for order processing status
  • Check & Monitor ETA of back order items
  • Coordinate with Procurement/warehouse for efficient order handling
  • Issue Sales Invoice, Credit/Debit Memo
  • Reconcile Sales Records & AR Listing
  • Consignment Order Handling
  • Sales Activity Report check & Invoice in the System
  • Monitor & Review consigned inventory on a regular basis
  • Handling customer inquiries for products/parts availability, delivery status, invoice details
  • Credit Card Payment Process
  • Filing invoice with customer PO, sales order, and delivery notes
Posted: August 9, 2021 | Expires: November 7, 2021
Posted Under: Administration
Career ID: [ 9306 ]