Bridging People and Possibilities  |  A Service of  Tyndale University

Director of Training/Lead Trainer

Director of Training/Lead Trainer

Company: Plan to Protect®
Contact Person: Melodie Bissell
117 Ringwood Drive,, Unit 11
Whitchurch-Stouffville, Ontario , L4A8C1
Phone: 9056424693

Position Description

We are seeking a career-oriented individual to serve as the Director of Training. This individual reports to the COO. This position will have general oversight and management of all areas of training, which includes on-site and on-line certification training; orientation, refresher and special interest webinars; and On-Line Training. Responsibilities also include overseeing marketing, and client management of certified, national and license trainers, homework assignments and coaches.

The role of the Director of Training provides the candidate with an opportunity to be creative, in inspiring and encouraging organizations and churches to achieve the HIGHEST standard of abuse prevention and protection. You will contribute to the growth of a company and share in the profits of the company. We are a small company with huge impact and potential. Our staff team of 10, our 20 National Trainers, and 7,500+ clients all love what we do and together we protect thousands of children, youth and vulnerable adults.

Full-time: 3 year contract with an option to extend


  • Administrative Assistant for the Director of Training – (PT) Employee
  • On-Line Training Support – (FT) Employee
  • National Trainers and Coaches (contract roles)

Works With: President, CFO, Membership, Policy and Consulting, 
Reports to: COO


Ensures we:

  • Meet training targets and goals
  • Identify Instructors and National Trainers

Works in conjunction with President in the development and enhancement of:

  • Orientation and Refresher Training
  • Certification Training
  • Existing Special Interest Webinar
  • New Special Interest Webinars
  • New Certification Training
  • Online Courses

Lead Training Facilitator

  • On-Site Plan to Protect® Orientation and Refresher Training
  • On-Site Certification training
  • Occasional conferences (seminars)
  • Marks assignments
  • Coaching practicums

Oversees and Manages

  • On-site and Online Training,
  • Instructors and National Trainers
  • Training Team (chairs weekly meetings)
  • Coaches

Training Project Management and Event Planning:

  • Oversees event planning for on-site training


  • Participate in implementing training strategy in the ongoing planning of a comprehensive marketing infrastructure for the organization, which supports and reinforces corporate goals and strategies
  • Participates in the development of ‘campaign’ strategies, participates in the creation of various promotional pieces for training events
  • Participates occasionally in exhibits and conferences

Client Management & Support

  • Work cross-functionally and collaboratively with communications, sales, and marketing and membership departments.
  • Customer support and oversight of Certified and License Trainers
  • Oversee and participates in certification training assignments
  • Works with internal stakeholders and, where required, external clients/suppliers to manage, track special projects related to sales and services


  • Provides C-Suite a monthly training report

Oversees staff responsible for

  • Registration of training events
  • Inventory of training supplies (banners, cards, promo items)
  • Resources suppliers as required for training supplies
  • Maintenance of interoffice Procedure Manual as it relates to the Training Department
  • Data entry of  training events and certification grades (tracked in SalesForce)
  • Timely reminders to trainers whose certification is expiring and/or expired is sent out

Works with Accounting Department

  • to ensure accurate invoicing to clients for all training (on-line, webinar & on-site),
  • to ensure accurate payment of contract training staff,
  • n collections of overdue training accounts

In partnership with other departments

  • Contributes to the training of new staff
  • Meets weekly with Directors

Responds in a timely manner to

  • Training requests
  • Questions raised by certified trainers and members
  • Requests for training proposals

Problem solves

  • Concerns raised by students, members and trainers
  • On-line training concerns
  • Evaluates feedback from training and determines priorities for raising the bar on training
  • Ensures the compliance of trainers to Terms and Conditions, Copyright etc.

Research & development

  • Researches and identifies creative methods of training including media clips, and images to be used in training ensuring permissions and licenses are secured for usage and distribution
  • Participates in the design and development of training materials and PowerPoint’s, ensuring they are current and reflect best practices, legal requirements and insurance standards
  • Development of new courses
  • Customizing of training for clients
  • Best practices in abuse prevention, safety and protection (books, resources, tools) and share same with trainers
  • Opportunity to write articles for PROTECT, monthly newsletters, blogs, and quarterly newsletters for Certified Trainers


  • Proficient with computer & software- including MS office (PowerPoint, Word, Excell) with an ability to learn database software (SalesForce), and GoToWebinar/GoToMeeting
  • To be able to work independently and honourably, maintaining required hours
  • Effectively communicate with all staff & President, customers & suppliers
  • Act with sensitivity and integrity to safeguard all highly sensitive and confidential information associated with this role.
  • Participate/attend in staff meetings and corporate events (either in person or by Skype)
  • Other duties as assigned


  • University degree in Education, Christian Education, or similar or five years professional experience in adult education or communications
  • Excellent communications skills – oral and written
  • Knowledge of abuse prevention is an asset
  • Certified Trainer of Plan to Protect® - Strong Asset
  • Knowledge of program delivery working with children and/or youth
  • Superior interpersonal & networking skills
  • Accuracy and attention to detail
  • Highly developed organizational skills
  • Strong ability to time manage and meet deadlines
  • Maturity and high level of personal integrity and professionalism
  • Able to work independently and as part of a team
  • Well-developed internet, database, e-mail and computer skills
  • Strong analytical abilities and strategic thinking skills
  • Able to work some flexible hours including evenings and/or weekends
  • Willing to travel
  • Exceptional Computer & software knowledge
  • Creativity
Posted: September 3, 2021 | Expires: December 2, 2021
Posted Under: Education
Career ID: [ 9415 ]