Bridging People and Possibilities  |  A Service of  Tyndale University

Health Centre Reception Assistant

Health Centre Reception Assistant

Company: Yonge Street Mission
365 Spadina Ave
Toronto, Ontario , M5T 2G3

Position Description

Yonge Street Mission (YSM) is a vibrant, local Christian development agency that is leading a collective movement – going beyond meeting immediate needs – offering holistic programs and a pathway to transform the lives of people living with poverty in Toronto..

Since 1896, YSM has provided wraparound support and services, making it possible for individuals, families, and communities to move forward. We believe if we combine our collective resources and wisdom, together we can reach our goal of ending chronic poverty in a generation.

If you are inspired by our vision and feel a true calling to contribute to our work in transforming the lives of people living with poverty in Toronto from merely surviving to thriving, then this is where you belong.

YSM is seeking for a Reception Assistant who will provide excellent, welcoming, efficient and professional receptionist and client referral support at the Evergreen Health Centre. The incumbent will work a 4 month contract of 20 hours per week with expectation to be flexible as needed. The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering and assisting community members towards their goals.

Receptionist Duties:

  • Provide a welcoming and warm atmosphere to community members, volunteers and staff
  • Manage the reception area, phone calls, visitors, mail
  • Managing conflict, crowd flow, screening and security
  • Manage and answer basic inquiries, calls, emails, faxes, and redirect as necessary
  • Schedule and coordinate clinic appointments with community members, volunteers and staff
  • Support with volunteer needs including check-in, preparing clinical rooms and disinfecting surfaces
  • Keep informed and connect community members to internal and external resources
  • Input and maintain data in various databases including Google sheets, Paradigm, CHR and OSCAR EMR
  • Process intake forms, consent forms, gifts-in-kind donations and courier/mail deliveries
  • Be an active team member of the wider YSM community
  • Respond to emergency situations in accordance with YSM safety and security policies and procedures; including assessing when to call for assistance and back-up

Receptionist/Administrative Assistant Qualifications:

  • Good telephone voice, pleasant, tactful, diplomatic and friendly manner
  • Strong interpersonal skills, and verbal and written business English communication skills
  • At least five years of experience with office administration, preference for medical office administration
  • Prompt, reliable, self-motivated, conscientious and innovative
  • Excellent working knowledge of MS Office software, Google functionality, EMRs and other databases
  • Experience working in a multicultural, multi-faith setting, and those with multiple challenges
  • Ability to keep composure and prioritize effectively during high-stress periods and situations
  • Ability to professionally and compassionately handle confidential, sensitive material
  • Training in crisis prevention intervention and CPR First Aid is an asset
  • A demonstrated commitment to the principles of faith values and mission of YSM
  • A Police Record Check is required

How to Apply:

Start Date: as soon as possible

Deadline for Application: January 28, 2022

Resume and cover letter should articulate your alignment with the above qualifications, and why YSM’s values, principles of faith and mission uniquely resonate with you.

While we appreciate all responses, only candidates under consideration will be contacted.

Learn more about YSM at

Date Posted: January 12, 2022

Posted: January 12, 2022 | Expires: January 28, 2022
Posted Under: Administration
Career ID: [ 9856 ]