Position Description

As the Ministry Intake Coordinator (“MIC”), your previous experience in sales and customer service will be used in the service of Jesus Christ. You will be one of the first points of contact with potential ministry clients, ensuring a seamless and professional introduction to our organization. Through video conferencing and email correspondence you will pre-screen, qualify, and guide prospective applicants, in order to help them navigate the application process with confidence and clarity. Through your attention to detail and proactive communication, you not only protect organizational integrity but also empower ministries to stay focused on their calling, with less worry and stress. This position is foundational to building impactful relationships, enabling ministry work to flourish globally.

About us

At The Great Commission Foundation ("the GC"), our ministry consists of a team of skilled professionals that possess pastoral, administrative and accounting skills and use these talents to help ministries fulfill the Great Commission of Jesus Christ. Our organization works to simplify ministry and mission by providing administrative, accounting, charity compliance, and donations management expertise.

We believe in teamwork. With operations in Canada and the U.S. (through its affiliate, Friends of the Great Commission), we empower over 800 ministries and projects serving in more than 120 countries. Ministries engage in vital outreach and mission field activities, while we direct and manage the behind-the-scenes essentials, enabling them to focus fully on their God-given purpose. Together, we strive to advance the Christian faith, further education, and relieve poverty globally.

KEY RESPONSIBILITIES

Inbound Lead Management and Qualifying:

• Pre-screen and qualify inbound leads prior to initial contact.
• Assess basic eligibility according to organizational criteria and identify alignment or concerns.
• Arrange initial voice/video interview.

Interview and Evaluation:

• Conduct interviews with prospective inbound agents to assess their fit and readiness for partnership.
• Identify and address risks or challenges while promoting organizational services and solutions.
• Set clear expectations by outlining the nature of the relationship and the support we offer.
• Represent the organization with professionalism to build credibility and trust.
• Invite qualified prospects to formally apply.

Application Process and Support:

• Guide all applicants through the application process, ensuring all required documents are accurately completed. (Note – applications can originate from both the inbound lead stream or the outbound ministry development team).
• Recommend tailored solutions for applicants, helping them navigate unique challenges.
• Risk Assessment and Approval
• Evaluate potential risks and ensure proper documentation to protect organizational integrity.
• Present informed recommendations for applicant approval, supported by research and analysis.

Administrative and Operational Support:

• Regularly update CRM systems to ensure accurate data for operational and marketing teams.
• Transition relationships to other departments for ongoing support and collaboration.
• Perform minor administrative tasks to enhance team efficiency and ensure process completion.

And other duties as assigned.

CORE COMPETENCIES

• Strong interpersonal and communication skills to build trust and foster relationships.
• Organizational and research skills to manage details and assess eligibility.
• A proactive, problem-solving mindset to navigate challenges and improve processes.
• Customer focused and relational.
• Detailed oriented.
• Decision making using data, sound judgment, reasoning, and discretion.
• Emotional intelligence.
• Excellent verbal and written communication skills.
• Active listener. Seeks to understand and able to resolve conflict.
• Effective planning, organizing, and prioritizing skills.
• Accountability and dependability.
• Critical thinking and problem-solving abilities.

QUALIFICATIONS

• Three years of previous experience in sales or customer service.
• A passion and experience in serving and advancing ministry and charities is an asset.
• Proficiency with Microsoft Office applications.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Ministry’s values.
• In agreement with the Statement of Faith and Code of Conduct of the Ministry and aligned with the mission, vision, and values of the organization.

This is an opportunity to make a meaningful impact by empowering ministries to focus on their calling. As part of our team, you’ll play a foundational role in building partnerships that enable ministry work to flourish globally while protecting the integrity of our organization. If this sounds like something you would like to be a part of, we would love to hear from you. Apply today!

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year