Position Description

Community and Donor Engagement Team Administrator– Full Time
12 Month Contract with the possibility of extension
Salary: $48,200 - $56,300

Position Description: 

As an integral part of the Community and Donor Engagement (CDE) team, being the Administrator, you will process and maintain donor information in the Indwell Constituency Relationship Management (CRM) system, issue charitable receipts in conformity with CRA guidelines, correspond with Indwell donors and other supporters, and provide administrative support to the CDE Director and team.  Being a self-starter with excellent interpersonal skills, you will be able to set priorities and work in a dynamic environment with little supervision, and embrace Indwell’s mission and values.  

What matters to you?

Being in a work culture that operates out of their core values of Dignity, Love and Hope - embracing diversity, promoting equality and inclusion. Offering people opportunities to participate in Indwell’s vision and mission through their giving. Interacting with donors in a work environment where you are leader contributing your individuality to champion the vision of creating communities that transform lives.  

About Indwell:  

Founded in 1974, we are a Christian charity that continues to thrive and grow as we serve people impacted by poverty and homelessness through our vision of Hope and Homes for All.   We are the fastest growing developer of supportive housing in Ontario providing high quality efficient housing communities coupled with supportive programs to over 1,250 tenants to meet their needs of health, wellness, and belonging.   

Hours of Work:

This is a Full Time 12-month contract with the possibility of extension.  Scheduled 40 hours per week, Monday- Friday, 9am-5pm.

WHAT YOU WILL BE DOING:  

• “Power user” for Salesforce Non-Proft Cloud (Indwell’s CRM); enter donations, grants, pledges, donor and prospect information; Ensure database records are accurate and up-to-date
• Printing and mailing or e-mailing charitable tax receipts and gift acknowledgment letters to donors; forward information about gifts to regionally based Community Engagement Coordinators
• Developing and running reports on gifts and grants received for programs and projects
• Preparing and sending acknowledgements for memorial and in-honour gifts, and gifts received via flow-through charities (e.g. Canada Helps)
• Assisting in scheduling and preparing for donor visits, church visits and other speaking engagements
• Providing administrative support for community building and fundraising events and for giving groups (such as Agents of Hope)
• Implementing new donor welcome strategy
• Making and taking telephone calls related to donations, credit card and address changes, recurring giving and payment processing
• Responding to inquiries and sending appropriate materials (by email or print), perform other related gift stewardship and donor acknowledgment and cultivation activities
• Maintaining team calendar and take minutes of team meetings
• Keeping track of and organize print and promotional materials

WHAT YOU WILL BRING:  

• Post-secondary education in a relevant area of study. At least two years’ work experience in fundraising administration; exposure to donor stewardship and recognition best practices is an advantage.
• A commitment to upholding and modeling Indwell’s mission statement, values, Statement of Faith, and other operating standards and policies, reflecting them in all interactions and decisions. 
• Experience with a Salesforce CRM or other donation or sales management software
• Comfortable with Microsoft Office applications, particularly MS Excel and Word
• Demonstrated organizational skills, is thorough and pays attention to detail
• Strong verbal and written communication skills
• A flexibility and adaptability as a team player comfortable working in an open office environment
• Sensitivity to the confidential nature of this position and able to maintain confidentiality

We want you to thrive:   

• Vacation: 3 weeks (15 days) paid with 8 HEAL days (sick and personal appointments) per year 
• Extensive Employee Benefits paid: Extended health (100% medication coverage- some exceptions may apply), dental and vision care.  Life insurance and long term disability
• Employee Assistance Program- primary care and professional services
• New Staff Orientation Days  
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities).  Clifton Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness + more.
• Social Events:  Indwell’s Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings 

We’re seeking to create a diverse work culture with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives.  Our employment, supports and services are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity.  And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities.  Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM, we invite you…  

To APPLY:  Please forward your cover letter and resume to our website: www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified. 

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.    

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.