Position Description

Job Title: Application Support Specialist
Location: Mississauga, ON
Remote Position: No
Job Type: Full Time
Category: Administrative
Website: https://thealliancecanada.ca/ 

OVERVIEW 

The Alliance Canada is a vibrant, growing evangelical denomination, committed to serving Jesus and His mission. With a dedicated team of over a thousand, the Alliance Canada supports hundreds of affiliated local churches across Canada as well as active global outreach ministries in approximately 40 countries. 

POSTURE, VALUES, AND STRATEGIC FOCUS 

We pursue a Christ-like posture in all our practices and work. Our values reflect this as we seek to be Spirit-led and expectant, surrendering our plans to God knowing he will exceed our expectations. We work with focus and flexibility, ready to adjust our priorities as needed and encouraging curiosity and innovation. Our posture is one of authenticity, accountability, service, and gratitude, being present and invested in each situation. 

The Alliance Canada firmly believes that accomplishing its mission to multiply disciples everywhere requires a collaborative approach in Canada. We are focused on promoting alignment and providing coaching, strategy, and resources to facilitate implementation at the district level. We are committed to supporting shared outcomes in a region, even if it requires putting aside individual plans and preferences. 

The Alliance Canada’s is trusting Jesus to double its reach by 2034—an historically unprecedented God-sized challenge for our movement. This goal will not be accomplished by might or power but by the Spirit of God (Zechariah 4:6). In dependence on the Holy Spirit to the best of our ability, we are committed to ensuring that our local churches and ministries engage in all aspects of The Alliance Canada Strategic Framework and making the necessary sacrifices to share the love of Jesus with the world in efforts to double our reach by 2034. 

OPPORTUNITY 

Do you enjoy helping people use technology to better their life and ministry? If so, please consider the role of Application Support Specialist. This role works under the leadership of the Director of Digital Technology and provides technical support to denominational teams for AllianceOS tools. 

SPECIFIC DUTIES AND RESPONSIBILITIES 

ACCOUNTABILITIES AND RESPONSIBILITIES: 

• Support approximately 200 people in their use of AllianceOS software tools including primarily RockRMS, but also Emburse Professional, Monday.com, PowerBI, Sage 300 / Intacct and Microsoft 365 applications like Word, Excel, PowerPoint, Outlook, Forms and Teams. AllianceOS is a suite of tools used to support The Alliance Canada. 
• Provides live and on-line training for end users on how-to use for various applications in the set of AllianceOS suite. 
• Investigates and formulates guidelines for best practices for AllianceOS platforms and documents and distributes to the organization as needed. 
• Manage event registrations, forms, surveys, communications lists, and other Rock RMS tools 
• Design and implement data views, reports, dashboards, workflows, and other requested tools in Rock RMS 
• Escalates software quality issues to manufacturers, IT Support or application programmers for enhancement and tracks issues through to resolution 
• Collaborates with Digital Technology on new tools or enhancements to existing tools and acts as a bridge between end users and ministry departments and technical resources 
• Assists in the management of Data Hygiene, Security and Governance. 
• Understands basic database structures and how to mine data from SQL databases 

REQUIRED QUALIFICATIONS 

• Express a clear personal commitment to the statements, mission, and values of The Alliance Canada. 
• An undergrad degree in a related field. 
• Ability to adapt to a continually evolving environment 
• Ability to communicate clearly and effectively through both verbally and written in English. 
• Ability to establish and maintain effective working relationships with staff, members, and ministry volunteers. 
• Canadian Citizen or Permanent Resident legally authorized to work in Canada 

PREFERRED SKILL AND EXPERIENCE 

• Customer service skills and experience. 
• Two plus years of experience using Rock and Rock Master Class completion. 
• Alliance church and denominational experience. 
• Knowledge of HTML, CSS, C#, .NET, Lava, JavaScript, SQL, JAVA 
• Knowledge of developing and mapping business processes. 

LOCATION AND TRAVEL REQUIREMENTS 

• The work location is remote or at our Mississauga office location Tuesday through Thursday with an option to work from home Monday and Friday. 
• National and International travel may be required as needed. 

COMPENSATION AND BENEFITS 

People and culture are paramount to us while serving the mission. We offer a comprehensive compensation package including excellent benefits, an exceptional pension plan, generous vacation package. 

CONTACT INFORMATION 

If interested, we would love to hear from you and discuss how you may be a great fit in joining us in completing God's call to tell everyone about the Good News of Jesus Christ! We invite candidates to submit their resume to peopleandculture@thealliancecanada.ca 

Please also include a cover letter sharing how your skills and experience align with this role and the Alliance Canada’s mission. 

NOTICE OF ACCOMMODATION: 

The Alliance Canada has an accommodation process in place and provides accommodations for employees with disabilities. Please call 416- 674-7878 Ext.# 213 or by e-mail at peopleandculture@thealliancecanada.ca so that arrangements can be made for the appropriate accommodations to be in place if you are invited to interview.